Does Lumen pay their employees well?

According to anonymously submitted Glassdoor reviews, Lumen employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Lumen. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Lumen?

57% of Lumen employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lumen 3.9 out of 5 for work life balance, 3.4 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Lumen?

Software Engineer (279) , Senior Software Engineer (154) , Account Manager (149) , Manager (102) , Network Technician (86) , Project Manager (85) , Customer Service Representative (84) , Network Engineer (84) , Account Director (70) , Sales (62) , Director (60) , Software Developer (58) , Engineer (54) , Broadband Technician (51) , Sales Engineer (49)

What are the pros of working at Lumen according to real employee reviews?

"Benefits are good and the actual fiber network is good once it is up and running." ((in 660 reviews)); "Good Work Life Balance and WFH" ((in 614 reviews)); "Regardless of other comments pay is good (historically higher than average for Denver) generally." ((in 483 reviews)); "Great people on the local level who truly care about their jobs and taking care of customers." ((in 431 reviews)); "We did have a good work from home program but it also has changed." ((in 162 reviews))

What are the cons of working at Lumen according to real employee reviews?

"Management is poor and inexperienced as to how to deal with this." ((in 396 reviews)); "Lots of layoffs and re" ((in 151 reviews)); "Senior leadership from CenturyTel still have the "Old Bell Company" mentality where employees and customers should be seen/pay their bills and not be heard." ((in 151 reviews)); "As a result the majority of the good managers and directors that had the years retired." ((in 136 reviews)); "low salary and non timely promotions" ((in 130 reviews))

What are employees saying about Lumen layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Lumen layoffs and their outlook for job security at Lumen in 2026.

What are the top reviewed Lumen locations?

Buenos Aires , Olivos , Vicente López , Rosario , Las Toninas , Colegiales

Lumen reviews

3.4

57% would recommend to a friend

(7,782 total reviews)

Kate Johnson

70% approve of CEO

48% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (7,782 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,782 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

8K reviews

3.0

May 20, 2019

Customer service

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great benefits, flexible schedule, good people

Cons

Management needs to take time and listen to there employees

2.0

Mar 11, 2019

Going downhill fast in 6 different directions

Sales engineer

Recommend

CEO approval

Business Outlook

Pros

Large portfolio of products to sell Medical benefits are good

Cons

Level 3 did nothing to integrate TWT and Global Crossing when they bought them thus Centurylink really acquired 3 different companies to go with the not quite integrated Qwest Centurytel and Savvis. Leadership is completely absent from the day to day only to surface for the occasional quarterly call No raises across the board in 2 years RIFs happening constantly so people don’t know if they have a job in the future

2.0

Mar 1, 2019

Changes are happening at CenturyLink

Engineer ii

Recommend

CEO approval

Business Outlook

Pros

I have had a long career there.

Cons

They are pushing out experienced employees for newer and cheaper personnel.

Viewing 202 - 204 of 7,782 Reviews

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Jobs at Lumen

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Director of Data Governance

Lead Network Modeling & Strategy Planner

Lumen

Lumen reviews

Company ratings over time

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Customer service

Going downhill fast in 6 different directions

Changes are happening at CenturyLink

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