Lumen reviews

3.4

57% would recommend to a friend

(7,778 total reviews)
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Kate Johnson

70% approve of CEO

48% positive business outlook

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,778 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

8K reviews
5.0
Aug 25, 2025

Great company

Recommend
CEO approval
Business Outlook

Pros

Great to work for and love it

Cons

No real cons for me- I love my team

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Lumen Response
10mo
Thank you for sharing your feedback with us. We’re delighted to hear that you’ve had such a positive experience at Lumen and that you enjoy working with your team. We're happy to have you on the team and appreciate you taking the time to write a review.
1.0
Aug 23, 2025

Poor Culture Equals Poor Performance

Recommend
CEO approval
Business Outlook

Pros

Peer employees are top talent and great team mates. Supportive and collaborative

Cons

Turnover is high Culture is very bad. Morale is terrible due to poor leadership and constant micro management. Company invested in culture training by a leading Corporate Psychologist. Unfortunately, due to constant turnover at all levels it was a waste of money. New leaders come in with old techniques like micromanaging your every meeting, conversation and activities which is not collaborative, strategic or productive to growing revenues or retaining top talent in the company. Commission structure very weak. Can change your quota at anytime even retroactively to reduce your commission payouts. Focusing and forcing sales to focus on the wrong solutions where company cannot compete and win and doesn't have references like security. Reselling other solutions is not compelling nor cost competitive. Forcing sales teams to do blind RFPs that cannot be won is not a winning strategy

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Lumen Response
10mo
Thank you for taking the time to write a review. We’re sorry to hear about your experience with leadership, and we recognize how important it is to have strong guidance and direction across an organization. Lumen is committed to exploring ways to enhance internal operations and support for teams. Thank you for all the years spent with us and we really appreciate your feedback to help us improve.
3.0
Aug 23, 2025
Recommend
CEO approval
Business Outlook

Pros

Work from home facility for freshers.

Cons

not at all as of now everything is fine.

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Lumen Response
10mo
Thank you for sharing your experience with us. We're glad to hear your experience at Lumen has been positive and that the flexibility of working from home has been valuable. We appreciate your feedback and are happy to know things are going well. Thank you for being part of the Lumen team.
Viewing 196 - 198 of 7,778 Reviews

Glassdoor has 8,427 Lumen reviews submitted anonymously by Lumen employees. Read employee reviews and ratings on Glassdoor to decide if Lumen is right for you.