Does Lumen pay their employees well?

According to anonymously submitted Glassdoor reviews, Lumen employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Lumen. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Lumen?

57% of Lumen employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lumen 3.9 out of 5 for work life balance, 3.4 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Lumen?

Software Engineer (279) , Senior Software Engineer (154) , Account Manager (149) , Manager (102) , Network Technician (86) , Project Manager (85) , Customer Service Representative (84) , Network Engineer (84) , Account Director (70) , Sales (62) , Director (60) , Software Developer (58) , Engineer (54) , Broadband Technician (51) , Sales Engineer (49)

What are the pros of working at Lumen according to real employee reviews?

"Benefits are good and the actual fiber network is good once it is up and running." ((in 686 reviews)); "Schedule is flexible and good for work/life balance" ((in 620 reviews)); "The pay is good and the product line is broad" ((in 453 reviews)); "Great people on the local level who truly care about their jobs and taking care of customers." ((in 447 reviews)); "good culture and feels like a team" ((in 183 reviews))

What are the cons of working at Lumen according to real employee reviews?

"Management is poor and inexperienced as to how to deal with this." ((in 388 reviews)); "Senior leadership from CenturyTel still have the "Old Bell Company" mentality where employees and customers should be seen/pay their bills and not be heard." ((in 158 reviews)); "Annual layoffs recently." ((in 152 reviews)); "As a result the majority of the good managers and directors that had the years retired." ((in 138 reviews)); "No training and no escalation processes for when a new employee needs on the job help." ((in 129 reviews))

What are employees saying about Lumen layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Lumen layoffs and their outlook for job security at Lumen in 2026.

What are the top reviewed Lumen locations?

Buenos Aires , Olivos , Vicente López , Rosario , Las Toninas , Colegiales

Lumen reviews

3.4

57% would recommend to a friend

(7,777 total reviews)

Kate Johnson

70% approve of CEO

48% positive business outlook

Ratings by category

3.9

Work/Life balance

3.7

Diversity & inclusion

3.4

Culture & values

3.4

Compensation and benefits

3.1

Career opportunities

3.0

Senior management

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,777 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

3.0

Sep 3, 2025

Lots of good intent, but without alignment across orgs

Senior director

Recommend

CEO approval

Business Outlook

Pros

New leadership has great ideas as to how we really can grow. Employees are great to work with.

Cons

So many new senior leaders, all operating independently with the best intent, but creating duplicative roles and even entire organizations. New processes, new templates, new terminology every 6 months with no proper change management.

Lumen Response

9mo

Thank you for taking the time to write a review. We value feedback like yours as it helps us continue making Lumen a better place to work. We’re glad to hear you value the relationships with your colleagues and work-life balance. We recognize how important consistency and support is and we’re sorry to hear that your experience has not fully reflected the culture and leadership we strive for. We really appreciate your feedback and thank you for being part of the Lumen team.

5.0

Sep 3, 2025

Pros all the way

Senior project manager

Recommend

CEO approval

Business Outlook

Pros

Unlimited PTO Great compensation and bonuses

Cons

I have not come across any cons yet.

Lumen Response

9mo

Thank you for taking the time to write a review. We’re glad to hear that your experience at Lumen has been positive and that you’re enjoying the benefits and opportunities available to you. We appreciate your feedback and are happy to have you on the team.

2.0

Sep 2, 2025

Toxic Culture

Recruiter

Recommend

CEO approval

Business Outlook

Pros

Some orgs do have a more positive outlook but only because they have removed all of the old leadership.

Cons

The culture is a push pull of the new people who are excited by the idea of change and the long term employees who have contributed to Lumen’s toxic culture across multiple iterations of the company and unfortunately for Lumen, those employees are winning.

Lumen Response

9mo

Thank you for sharing your feedback with us. We know how important a supportive work environment is so we’re sorry to hear that your experience has not reflected that. We’re committed to creating an environment where all employees can contribute and succeed, with opportunities for professional growth and development. We really appreciate your feedback to help us improve and thank you for being part of the team.

Viewing 190 - 192 of 7,777 Reviews

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Lumen reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Lots of good intent, but without alignment across orgs

Pros all the way

Toxic Culture

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