Does Lumen pay their employees well?

According to anonymously submitted Glassdoor reviews, Lumen employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Lumen. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Lumen?

58% of Lumen employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lumen 3.9 out of 5 for work life balance, 3.4 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Lumen?

Software Engineer (279) , Senior Software Engineer (154) , Account Manager (149) , Manager (102) , Network Technician (86) , Project Manager (85) , Customer Service Representative (84) , Network Engineer (84) , Account Director (69) , Sales (62) , Director (60) , Software Developer (58) , Engineer (54) , Broadband Technician (51) , Sales Engineer (49)

What are the pros of working at Lumen according to real employee reviews?

"Benefits are good and the actual fiber network is good once it is up and running." ((in 711 reviews)); "Good work life balance and flexible" ((in 624 reviews)); "Regardless of other comments pay is good (historically higher than average for Denver) generally." ((in 475 reviews)); "Great people on the local level who truly care about their jobs and taking care of customers." ((in 444 reviews)); "Good culture and down to earth coworkers" ((in 184 reviews))

What are the cons of working at Lumen according to real employee reviews?

"Management is poor and inexperienced as to how to deal with this." ((in 383 reviews)); "Lots of layoffs and re" ((in 159 reviews)); "Poor leadership at the top preaching about how the people are the foundation and then laying them off the next week." ((in 152 reviews)); "low salary and non timely promotions" ((in 137 reviews)); "As a result the majority of the good managers and directors that had the years retired." ((in 134 reviews))

What are employees saying about Lumen layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Lumen layoffs and their outlook for job security at Lumen in 2026.

What are the top reviewed Lumen locations?

Buenos Aires , Olivos , Vicente López , Rosario , Las Toninas , Colegiales

Lumen reviews

3.4

58% would recommend to a friend

(7,775 total reviews)

Kate Johnson

71% approve of CEO

49% positive business outlook

Ratings by category

3.9

Work/Life balance

3.8

Diversity & inclusion

3.4

Culture & values

3.4

Compensation and benefits

3.1

Career opportunities

3.0

Senior management

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,775 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

3.0

Nov 3, 2025

operations

Operations

Recommend

CEO approval

Business Outlook

Pros

the culture, pay ,and benefits

Cons

senior leadership transparency, and lake of knoweldge of network

Lumen Response

7mo

Thank you for your insight into working at Lumen. We value your input. One of our core operating principles is transparency by representing information and data accurately, completely, and timely even when difficult, so we're sorry to hear that this hasn't been your experience so far. We hope that you continue to enjoy the culture, compensation, and benefits! We're glad to have you on board with us, thank you for your hard work.

4.0

Nov 3, 2025

Normal

Software engineer

Recommend

CEO approval

Business Outlook

Pros

Nice work life balance of company

Cons

They will change your tech stack with their convenience

Lumen Response

7mo

Thank you for sharing your thoughts, we appreciate your feedback. We recognize that change can be difficult. We're glad to hear that you find value in our balance. We're committed to helping our community grow so that we can all succeed together. We're happy to have you on the team!

2.0

Oct 28, 2025

Don’t like to pay their sales folks

Sales executive

Recommend

CEO approval

Business Outlook

Pros

Good network with respect to telcom

Cons

Poor and confusing compensation plan that changes consistently, mid year or randomly, to do everything possible to not pay their sales reps

Lumen Response

7mo

Thank you for sharing your thoughts, we appreciate your feedback. You're right, compensation is important. Lumen is taking a proactive approach to pay equity and regularly conducts market reviews to ensure Lumen's pay is market competitive, positioning us at the forefront of compensation best practices. We're happy to know that you valued our network. We wish you all the best as you continue on with your career.

Viewing 133 - 135 of 7,775 Reviews

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Jobs at Lumen

Senior Lead ServiceNow Administrator

Senior Lead Permitting Manager

Network Inventory GIS Engineer

Account Manager I - Wholesale

Lumen

Lumen reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

operations

Normal

Don’t like to pay their sales folks

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