Does Lumen pay their employees well?

According to anonymously submitted Glassdoor reviews, Lumen employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Lumen. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Lumen?

58% of Lumen employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lumen 3.9 out of 5 for work life balance, 3.4 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Lumen?

Software Engineer (279) , Senior Software Engineer (153) , Account Manager (148) , Manager (102) , Network Technician (86) , Project Manager (85) , Customer Service Representative (84) , Network Engineer (84) , Account Director (69) , Sales (62) , Director (60) , Software Developer (58) , Engineer (54) , Broadband Technician (51) , Sales Engineer (49)

What are the pros of working at Lumen according to real employee reviews?

"Benefits are good and the actual fiber network is good once it is up and running." ((in 682 reviews)); "Good work life balance and flexible" ((in 624 reviews)); "The pay is good and the product line is broad" ((in 462 reviews)); "Great people on the local level who truly care about their jobs and taking care of customers." ((in 419 reviews)); "Good culture and down to earth coworkers" ((in 184 reviews))

What are the cons of working at Lumen according to real employee reviews?

"Management is poor and inexperienced as to how to deal with this." ((in 395 reviews)); "Senior leadership from CenturyTel still have the "Old Bell Company" mentality where employees and customers should be seen/pay their bills and not be heard." ((in 160 reviews)); "Lots of layoffs and re" ((in 157 reviews)); "low salary and non timely promotions" ((in 135 reviews)); "As a result the majority of the good managers and directors that had the years retired." ((in 134 reviews))

What are employees saying about Lumen layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Lumen layoffs and their outlook for job security at Lumen in 2026.

What are the top reviewed Lumen locations?

Buenos Aires , Olivos , Vicente López , Rosario , Las Toninas , Colegiales

Lumen reviews

3.4

58% would recommend to a friend

(7,770 total reviews)

Kate Johnson

71% approve of CEO

49% positive business outlook

Ratings by category

3.9

Work/Life balance

3.8

Diversity & inclusion

3.4

Culture & values

3.4

Compensation and benefits

3.1

Career opportunities

3.0

Senior management

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,770 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

3.0

Dec 15, 2025

Good people, bad compensation

Customer success

Recommend

CEO approval

Business Outlook

Pros

The people that you work with are wonderful, and helpful

Cons

4 years in role, without 1 pay increase. Increases are ususally in 1-3% increments.

Lumen Response

4mo

Thank you for taking the time to write a review. We value your input. We recognize your experience with compensation. Lumen is taking a proactive approach to pay equity and regularly conducts market reviews to ensure Lumen's pay is market competitive, positioning us at the forefront of compensation best practices. We're glad to hear that you valued working with your team. Thank you again for your feedback, we wish you all the best with the next step in your career.

3.0

Dec 15, 2025

not bad

Administrative assistant

Recommend

CEO approval

Business Outlook

Pros

good pay, good team and leadership

Cons

there was a lot of rapid change

Lumen Response

6mo

Thank you for sharing your feedback with us. Because of feedback like yours, we get better every day. Change can definitely be challenging. It's our priority to ensure that everyone can reach their full potential. We're glad to hear that you have enjoyed our compensation practices, teams, and leadership. Best of luck to you in your career!

3.0

Dec 11, 2025

Not exactly what they like to claim

Customer care manager i

Recommend

CEO approval

Business Outlook

Pros

Great employee groups, great teams to work with, the people are wonderful. REMOTE positions!

Cons

CEO continuously lays off people. She has laid off more than she has hired. You will work very hard and perhaps more than the usual 45 hours per week (NOT including lunch). They like to claim one thing about their environment, when in fact it's something different. Might be sabotaged if they want to control you. No way to reach Human Resources other than leaving them a message to contact you.

Lumen Response

4mo

Thank you for sharing your experience with us. We value your input. We believe every employee should feel valued, so we're sorry to read that you didn't feel supported. Unfortunately, at times, restructuring, reorganizations, or realignment to business realities is needed to drive our continued transformation and company growth. These decisions are difficult and not something we take lightly. Lumen understands the impacts these events have on our employees and provides support and guidance through the challenging transitions. We're glad to hear that you enjoyed working with your team and our flexible work environment. Please reach out to us at CTLHRActionTeam@lumen.com if you would like to discuss anything further with your review. Best of luck to you in your career.

Viewing 100 - 102 of 7,770 Reviews

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Lumen reviews

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Good people, bad compensation

not bad

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