Lumen reviews

3.4

58% would recommend to a friend

(7,770 total reviews)
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Kate Johnson

71% approve of CEO

49% positive business outlook

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,770 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

8K reviews
3.0
Dec 17, 2025

Work life

Recommend
CEO approval
Business Outlook

Pros

Good friendly team members. Decent work life.

Cons

Sometimes the calls go on till late evenings.

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Lumen Response
6mo
Thank you for leaving an honest review. We appreciate your feedback. We recognize your experience with late calls. Thank you for leaning in and being willing to rumble respectfully for the benefit of the conversation or desired result. We're glad to hear that you have found value in your team and work life. We're glad to have you on board with us.
2.0
Dec 17, 2025
Recommend
CEO approval
Business Outlook

Pros

To be honest…nothing at lumen is a pro

Cons

No cost of living adjustment

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Lumen Response
5mo
Thank you for leaving an honest review . We appreciate your feedback. We're sorry to hear about your experience at Lumen. We're focusing on fostering an environment where understanding, respecting, and collaborating with others toward a common goal is our priority. Lumen is taking a proactive approach to pay equity and regularly conducts market reviews to ensure Lumen's pay is market competitive, positioning us at the forefront of compensation best practices. Please reach out to us at CTLHRActionTeam@lumen.com if you would like to discuss anything further with your review. Thank you for all that you do with us.
2.0
Dec 16, 2025
Recommend
CEO approval
Business Outlook

Pros

Low level management is responsive, compensation can scale well

Cons

Can be very stagnant without creating inner department connections

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Lumen Response
5mo
Thank you for sharing your feedback with us. We value your input. We're disappointed to hear about your experience. We're committed to helping our leaders grow so that we can all succeed together. We're glad to hear that you have enjoyed our managerial responsiveness and compensation practices. Please reach out to us at CTLHRActionTeam@lumen.com if you would like to discuss anything further with your review. We're happy to have you on the team.
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Glassdoor has 8,419 Lumen reviews submitted anonymously by Lumen employees. Read employee reviews and ratings on Glassdoor to decide if Lumen is right for you.