Lumen reviews

3.4

58% would recommend to a friend

(7,767 total reviews)
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Kate Johnson

72% approve of CEO

49% positive business outlook

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,767 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

8K reviews
2.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible and remote work is the biggest benefit here

Cons

Cost cutting is getting out of control. Entire departments are being outsourced overseas and it’s impacting service. If you’re in leadership you’ll be promoted and compensated but downstream you’re lucky to still have a job.

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Lumen Response
3d
Thank you for your transparency about your experience. We want to hear from people like you to learn how we can do better. We're sorry to hear about your experience at Lumen. We recognize that cost-cutting and outsourcing can be challenging. Unfortunately, at times, restructuring, reorganizations, or realignment to business realities is needed to drive our continued transformation and company growth. These decisions are difficult and not something we take lightly. Lumen understands the impacts these events have on our employees and provides support and guidance through the challenging transitions. We're glad you value our agile working model. Please reach out to us at CTLHRActionTeam@lumen.com if you would like to discuss anything further with your review. Thank you for being part of the Lumen team.
4.0
May 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Room for advancement if you put yourself out there and show interest to want to grow. Ability to further education through employer-provided training. Management treats you fair as long as you have honesty and integrity.

Cons

Its an ever evolving company and the fast pace may not be suited for some people.

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Lumen Response
3d
Thank you for your insight into working at Lumen. We need feedback like yours to continue to make Lumen a great place to work. Fast pacing can definitely be challenging, but we are committed to helping everyone each their full potential. We're glad to hear that you value our room for growth, educational opportunities, and management, Thank you again for your feedback. We're happy to have you on the team.
2.0
May 20, 2026
Recommend
CEO approval
Business Outlook

Pros

no micro-managing along as you're working, hit your numbers and customers are happy.

Cons

lack of teammates, Lumen has been downsizing, cutting costs by eliminating specific departments, more work - less pay,

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Lumen Response
3d
Thank you for your transparency about your experience. We're determined to get better every day, so we value your feedback about management and teams. We're sorry to hear about your experience at Lumen. We recognize your experience with downsizing. Unfortunately, at times, restructuring, reorganizations, or realignment to business realities is needed to drive our continued transformation and company growth. These decisions are difficult and not something we take lightly. Lumen understands the impacts these events have on our employees and provides support and guidance through the challenging transitions. We're glad you value workflow and management. We're committed to helping our leaders grow so that we can all succeed together. Thank you again for your feedback. We wish you all the best with the next step in your career.
Viewing 7 - 9 of 7,767 Reviews

Glassdoor has 8,415 Lumen reviews submitted anonymously by Lumen employees. Read employee reviews and ratings on Glassdoor to decide if Lumen is right for you.