Lumen reviews

3.4

58% would recommend to a friend

(7,766 total reviews)
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Kate Johnson

72% approve of CEO

49% positive business outlook

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,766 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

8K reviews
2.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible and remote work is the biggest benefit here

Cons

Cost cutting is getting out of control. Entire departments are being outsourced overseas and it’s impacting service. If you’re in leadership you’ll be promoted and compensated but downstream you’re lucky to still have a job.

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Lumen Response
3d
Thank you for your transparency about your experience. We want to hear from people like you to learn how we can do better. We're sorry to hear about your experience at Lumen. We recognize that cost-cutting and outsourcing can be challenging. Unfortunately, at times, restructuring, reorganizations, or realignment to business realities is needed to drive our continued transformation and company growth. These decisions are difficult and not something we take lightly. Lumen understands the impacts these events have on our employees and provides support and guidance through the challenging transitions. We're glad you value our agile working model. Please reach out to us at CTLHRActionTeam@lumen.com if you would like to discuss anything further with your review. Thank you for being part of the Lumen team.
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Glassdoor has 8,414 Lumen reviews submitted anonymously by Lumen employees. Read employee reviews and ratings on Glassdoor to decide if Lumen is right for you.