Does Lumen pay their employees well?

According to anonymously submitted Glassdoor reviews, Lumen employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Lumen. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Lumen?

58% of Lumen employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lumen 3.9 out of 5 for work life balance, 3.4 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Lumen?

Software Engineer (279) , Senior Software Engineer (153) , Account Manager (148) , Manager (102) , Network Technician (86) , Customer Service Representative (85) , Project Manager (85) , Network Engineer (84) , Account Director (69) , Sales (62) , Director (60) , Software Developer (58) , Engineer (54) , Broadband Technician (51) , Sales Engineer (49)

What are the pros of working at Lumen according to real employee reviews?

"Benefits are good and the actual fiber network is good once it is up and running." ((in 701 reviews)); "Good work life balance and flexible" ((in 623 reviews)); "Regardless of other comments pay is good (historically higher than average for Denver) generally." ((in 463 reviews)); "Great people on the local level who truly care about their jobs and taking care of customers." ((in 447 reviews)); "Good culture and down to earth coworkers" ((in 185 reviews))

What are the cons of working at Lumen according to real employee reviews?

"Management is poor and inexperienced as to how to deal with this." ((in 389 reviews)); "Lots of layoffs and re" ((in 157 reviews)); "Poor leadership at the top preaching about how the people are the foundation and then laying them off the next week." ((in 156 reviews)); "As a result the majority of the good managers and directors that had the years retired." ((in 136 reviews)); "low salary and non timely promotions" ((in 132 reviews))

What are employees saying about Lumen layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Lumen layoffs and their outlook for job security at Lumen in 2026.

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Lumen

Lumen reviews

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3.4

58% would recommend to a friend

(7,767 total reviews)

Kate Johnson

71% approve of CEO

49% positive business outlook

Ratings by category

3.9

Work/Life balance

3.8

Diversity & inclusion

3.4

Culture & values

3.4

Compensation and benefits

3.1

Career opportunities

3.0

Senior management

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,767 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

5.0

Aug 26, 2010

Not bad

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Decent wage for the area

Cons

Bad commission rates, upper management sucks

3.0

Aug 24, 2010

Good old company

Analyst

Recommend

CEO approval

Business Outlook

Pros

stable 8 to 5 working hours Friendly colleagues

Cons

Shrinking business leaves hardly any opportunities for promotion and questionable job security

1.0

Aug 24, 2010

Fear based management style, but the money is good for not much work.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

There are performance reviews twice a year and the raises are substantial. Honestly, it is hard to find pros. If you need a job with good benefits and okay pay, this is the one for you.

Cons

No possibility of promotion. Employees are not treated with respect. If you are legitamately ill you are expected to be at work out of fear of losing your job Dishonest with their customers, leaving employees to clean up the mess.

Viewing 7708 - 7710 of 7,767 Reviews

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Jobs at Lumen

Cybersecurity Assurance Analyst (Audit)

Senior Director- Chief of Staff

Contract Acquisition Manager

Senior Lead IT Engineer

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Ratings by category

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Reviews by job title

Not bad

Good old company

Fear based management style, but the money is good for not much work.

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