Does Lumen pay their employees well?

According to anonymously submitted Glassdoor reviews, Lumen employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Lumen. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Lumen?

57% of Lumen employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lumen 3.9 out of 5 for work life balance, 3.4 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Lumen?

Software Engineer (279) , Senior Software Engineer (154) , Account Manager (149) , Manager (102) , Network Technician (86) , Project Manager (85) , Customer Service Representative (84) , Network Engineer (84) , Account Director (70) , Sales (62) , Director (60) , Software Developer (58) , Engineer (54) , Broadband Technician (51) , Sales Engineer (49)

What are the pros of working at Lumen according to real employee reviews?

"Benefits are good and the actual fiber network is good once it is up and running." ((in 671 reviews)); "Schedule is flexible and good for work/life balance" ((in 633 reviews)); "The pay is good and the product line is broad" ((in 471 reviews)); "Great people on the local level who truly care about their jobs and taking care of customers." ((in 442 reviews)); "Flexible and can work from home." ((in 169 reviews))

What are the cons of working at Lumen according to real employee reviews?

"Management is poor and inexperienced as to how to deal with this." ((in 391 reviews)); "Annual layoffs recently." ((in 155 reviews)); "Poor leadership at the top preaching about how the people are the foundation and then laying them off the next week." ((in 154 reviews)); "As a result the majority of the good managers and directors that had the years retired." ((in 136 reviews)); "No training and no escalation processes for when a new employee needs on the job help." ((in 126 reviews))

What are employees saying about Lumen layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Lumen layoffs and their outlook for job security at Lumen in 2026.

What are the top reviewed Lumen locations?

Buenos Aires , Olivos , Vicente López , Rosario , Las Toninas , Colegiales

Lumen reviews

3.4

57% would recommend to a friend

(7,779 total reviews)

Kate Johnson

70% approve of CEO

48% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (7,779 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,779 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

8K reviews

3.0

Mar 20, 2011

Good for now...

Sales and care associate (call center) inbound

Recommend

CEO approval

Business Outlook

Pros

Decent base pay, good benefits , good commission.

Cons

managed poorly, constant unneeded change, not shy to fire even if its undue, slightly unrealistic quota more used against people they want to fire anyway.

2.0

Mar 19, 2011

Pay cuts

Senior software developer

Recommend

CEO approval

Business Outlook

Pros

Kansas City is a great city. Lots of culture. Low cost of housing.

Cons

When CenturyLink acquired Embarq, salaries were drastically cut. 20% was very common. cuts as high as 30%

4.0

Mar 11, 2011

A fast-paced, dynamic and challenging work environment made every day a new adventure.

Product development manager

Recommend

CEO approval

Business Outlook

Pros

Compensation Job flexibility Opportunities to rotate throughout the business Management support Collaborative teamwork

Cons

Hard to advance to management level Long hours People constantly trading jobs can make things difficult to implement

Viewing 7651 - 7653 of 7,779 Reviews

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Lumen reviews

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Good for now...

Pay cuts

A fast-paced, dynamic and challenging work environment made every day a new adventure.

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