Does Lumen pay their employees well?

According to anonymously submitted Glassdoor reviews, Lumen employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Lumen. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Lumen?

58% of Lumen employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lumen 3.9 out of 5 for work life balance, 3.4 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Lumen?

Software Engineer (279) , Senior Software Engineer (153) , Account Manager (148) , Manager (102) , Network Technician (86) , Customer Service Representative (85) , Project Manager (85) , Network Engineer (84) , Account Director (69) , Sales (62) , Director (60) , Software Developer (58) , Engineer (54) , Broadband Technician (51) , Sales Engineer (49)

What are the pros of working at Lumen according to real employee reviews?

"Benefits are good and the actual fiber network is good once it is up and running." ((in 677 reviews)); "Good work life balance and flexible" ((in 608 reviews)); "Regardless of other comments pay is good (historically higher than average for Denver) generally." ((in 469 reviews)); "Great people on the local level who truly care about their jobs and taking care of customers." ((in 437 reviews)); "Good culture and down to earth coworkers" ((in 185 reviews))

What are the cons of working at Lumen according to real employee reviews?

"Management is poor and inexperienced as to how to deal with this." ((in 385 reviews)); "Poor leadership at the top preaching about how the people are the foundation and then laying them off the next week." ((in 159 reviews)); "Lots of layoffs and re" ((in 152 reviews)); "No training and no escalation processes for when a new employee needs on the job help." ((in 136 reviews)); "low salary and non timely promotions" ((in 133 reviews))

What are employees saying about Lumen layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Lumen layoffs and their outlook for job security at Lumen in 2026.

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Lumen

Lumen reviews

3.4

58% would recommend to a friend

(7,766 total reviews)

Kate Johnson

71% approve of CEO

49% positive business outlook

Ratings by category

3.9

Work/Life balance

3.8

Diversity & inclusion

3.4

Culture & values

3.4

Compensation and benefits

3.1

Career opportunities

3.0

Senior management

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,766 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

3.0

May 24, 2011

merger madness

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

the company is pretty solid financially

Cons

They buy companies for their assets but are missing great opportunities within the companies by rushing off to the next acquisision

4.0

May 24, 2011

Great opportunity. Gained a great deal of experience. Met a lot of nice people.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Qwest has great management. Management has a "hands off" approach but at the same time make themselves available. People are very friendly and welcoming.

Cons

One downside is that we had to report to the office everyday. Other than that, I can't think of anything else.

4.0

May 21, 2011

Qwest is a nice and friendly company to wok for.

Software engineer

Recommend

CEO approval

Business Outlook

Pros

Work Life balance. Flexibility depending on the project. Fair Pay. Good Environment. Not much pressure. Very friendly company. Smart People can grow easily.

Cons

Lack of process. Not much importance given to work. Lethargic attitude in employees Office timing. Late night meetings. Work Pressure in some projects.

Viewing 7645 - 7647 of 7,766 Reviews

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Jobs at Lumen

Field Services Associate I

Media Relations Senior Manager

Account Manager I - Wholesale

Contract Acquisition Manager

Contract Manager - Strategic

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merger madness

Great opportunity. Gained a great deal of experience. Met a lot of nice people.

Qwest is a nice and friendly company to wok for.

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