Does Lumen pay their employees well?

According to anonymously submitted Glassdoor reviews, Lumen employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Lumen. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Lumen?

58% of Lumen employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lumen 3.9 out of 5 for work life balance, 3.4 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Lumen?

Software Engineer (279) , Senior Software Engineer (153) , Account Manager (148) , Manager (102) , Network Technician (86) , Project Manager (85) , Customer Service Representative (84) , Network Engineer (84) , Account Director (69) , Sales (62) , Director (60) , Software Developer (58) , Engineer (54) , Broadband Technician (51) , Sales Engineer (49)

What are the pros of working at Lumen according to real employee reviews?

"Benefits are good and the actual fiber network is good once it is up and running." ((in 670 reviews)); "Schedule is flexible and good for work/life balance" ((in 603 reviews)); "The pay is good and the product line is broad" ((in 457 reviews)); "Great people on the local level who truly care about their jobs and taking care of customers." ((in 446 reviews)); "Good culture and down to earth coworkers" ((in 181 reviews))

What are the cons of working at Lumen according to real employee reviews?

"Management is poor and inexperienced as to how to deal with this." ((in 397 reviews)); "Poor leadership at the top preaching about how the people are the foundation and then laying them off the next week." ((in 154 reviews)); "Lots of layoffs and re" ((in 149 reviews)); "No training and no escalation processes for when a new employee needs on the job help." ((in 138 reviews)); "As a result the majority of the good managers and directors that had the years retired." ((in 137 reviews))

What are employees saying about Lumen layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Lumen layoffs and their outlook for job security at Lumen in 2026.

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Lumen

Lumen reviews

3.4

58% would recommend to a friend

(7,766 total reviews)

Kate Johnson

71% approve of CEO

49% positive business outlook

Ratings by category

3.9

Work/Life balance

3.8

Diversity & inclusion

3.4

Culture & values

3.4

Compensation and benefits

3.1

Career opportunities

3.0

Senior management

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,766 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

2.0

Aug 22, 2011

Could be better

Broadband tech

Recommend

CEO approval

Business Outlook

Pros

Ok benifits, for now. Pay ok, for now, others in field get 2-4k more per year.

Cons

No opportunity for advancement. Employees are not empowered to make decisions.

3.0

Aug 18, 2011

Fair

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

employee's that i work around are nice to work with and make you feel like part of the team.

Cons

When a merger takes place they do not look at the whole picture and just assume that your job is no longer needed before they see what is truly there

1.0

Aug 10, 2011

No trust in Executive Leadership; most employees have never recovered from salary cuts

Facilities coordinator/project manager

Recommend

CEO approval

Business Outlook

Pros

If your current Management strean supports you, you could have a great work/life balance. Benefits aren't the worst around. Good people within the company trying to make the company better with great ideas.

Cons

Management doesn't share information so you could be left in the dark about a major decision for 2-3 months at a time. Salary cuts during EMBARQ acquisition deos not sit well with legacy EMBARQ associates. Too many acquisitions at one time. Aquisition of Qwest has begun and integration from EMBARQ aquisition is not 50% complete yet. The culture is not one of autonomy.

Viewing 7612 - 7614 of 7,766 Reviews

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Could be better

Fair

No trust in Executive Leadership; most employees have never recovered from salary cuts

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