Does Lumen pay their employees well?

According to anonymously submitted Glassdoor reviews, Lumen employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Lumen. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Lumen?

57% of Lumen employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lumen 3.9 out of 5 for work life balance, 3.4 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Lumen?

Software Engineer (279) , Senior Software Engineer (154) , Account Manager (149) , Manager (102) , Network Technician (86) , Project Manager (85) , Customer Service Representative (84) , Network Engineer (84) , Account Director (70) , Sales (62) , Director (60) , Software Developer (58) , Engineer (54) , Broadband Technician (51) , Sales Engineer (49)

What are the pros of working at Lumen according to real employee reviews?

"Benefits are good and the actual fiber network is good once it is up and running." ((in 685 reviews)); "Schedule is flexible and good for work/life balance" ((in 614 reviews)); "The pay is good and the product line is broad" ((in 463 reviews)); "Great people on the local level who truly care about their jobs and taking care of customers." ((in 438 reviews)); "Flexible wk schedule and work from home is good" ((in 172 reviews))

What are the cons of working at Lumen according to real employee reviews?

"Management is poor and inexperienced as to how to deal with this." ((in 378 reviews)); "Poor leadership at the top preaching about how the people are the foundation and then laying them off the next week." ((in 162 reviews)); "Lots of layoffs and re" ((in 155 reviews)); "As a result the majority of the good managers and directors that had the years retired." ((in 137 reviews)); "No training and no escalation processes for when a new employee needs on the job help." ((in 130 reviews))

What are employees saying about Lumen layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Lumen layoffs and their outlook for job security at Lumen in 2026.

What are the top reviewed Lumen locations?

Buenos Aires , Olivos , Vicente López , Rosario , Las Toninas , Colegiales

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Lumen

Lumen reviews

3.4

57% would recommend to a friend

(7,781 total reviews)

Kate Johnson

70% approve of CEO

48% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (7,781 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

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Lumen has an employee rating of 3.4 out of 5 stars, based on 7,781 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

8K reviews

2.0

Oct 25, 2011

Horrible.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Pretty good pay Decent hours

Cons

They keep you under the bus on what is going on... The policies are a joke.

4.0

Oct 18, 2011

Embarq was a great place to work.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Freedom to do the job without overly onerous restrictions. Communication from top management as to what the strategy of the company is.

Cons

Very few downsides to working at Embarq.

3.0

Oct 7, 2011

Have learned a lot

Internet help desk

Recommend

CEO approval

Business Outlook

Pros

Training for the postion was extensive with a three week training course 5 days a week 8 hours a day. The trainers did a good job of giving us a good base of knowledge to work with.

Cons

After training information can be hard to come by. Long term employees don't help the new people it is definetly a sink or swim enviorment.

Viewing 7606 - 7608 of 7,781 Reviews

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Horrible.

Embarq was a great place to work.

Have learned a lot

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