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      Lumen

      Engaged Employer

      Lumen reviews

      Have learned a lot - Internet Help Desk Lumen Employee Review

      3.0
      Oct 7, 2011
      Internet help desk
      Recommend
      CEO approval
      Business Outlook

      Pros

      Training for the postion was extensive with a three week training course 5 days a week 8 hours a day. The trainers did a good job of giving us a good base of knowledge to work with.

      Cons

      After training information can be hard to come by. Long term employees don't help the new people it is definetly a sink or swim enviorment.

      Explore other reviews about Lumen

      5.0
      Oct 28, 2025
      Intern
      Recommend
      CEO approval
      Business Outlook

      Pros

      good env team is good

      Cons

      nothing there is a con team is good

      avatar
      Lumen Response
      7mo
      Thank you for sharing your experience with us. We value your input. We're glad to hear that your team has given you a positive experience! We're happy to have you on board with us, you help us succeed together.
      2.0
      May 13, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      work life balance, excellent time off so long as manager doesn’t micromanage/track and limit FTO, nice people, leadership has turned the business around.

      Cons

      No pay raises even with great performance review (5years with zero raise) No career growth/progression - been on a high-performing team for 5 years and not one person on the team has been progressed or promoted during that time. Little opportunity for career advancement and growth New jobs within the company are going to external hires, not much grwoth for current employees

      avatar
      Lumen Response
      3w
      Thank you for your transparency about your experience. We want to hear from people like you to learn how we can do better. We are sorry to hear about your experience. Lumen is taking a proactive approach to pay equity and regularly conducts market reviews to ensure Lumen's pay is market competitive, positioning us at the forefront of compensation best practices. Your review will help us take any necessary action. We're glad you value work-life balance, our people, and leadership. Please reach out to us at CTLHRActionTeam@lumen.com if you would like to discuss anything further with your review. Thanks for being part of the team.
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