Does Lumen pay their employees well?

According to anonymously submitted Glassdoor reviews, Lumen employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Lumen. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Lumen?

58% of Lumen employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lumen 3.9 out of 5 for work life balance, 3.4 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Lumen?

Software Engineer (279) , Senior Software Engineer (153) , Account Manager (148) , Manager (102) , Network Technician (86) , Project Manager (85) , Customer Service Representative (84) , Network Engineer (84) , Account Director (69) , Sales (62) , Director (60) , Software Developer (58) , Engineer (54) , Broadband Technician (51) , Sales Engineer (49)

What are the pros of working at Lumen according to real employee reviews?

"Benefits are good and the actual fiber network is good once it is up and running." ((in 704 reviews)); "Good work life balance and flexible" ((in 613 reviews)); "Regardless of other comments pay is good (historically higher than average for Denver) generally." ((in 478 reviews)); "Great people on the local level who truly care about their jobs and taking care of customers." ((in 441 reviews)); "good culture and feels like a team" ((in 172 reviews))

What are the cons of working at Lumen according to real employee reviews?

"Management is poor and inexperienced as to how to deal with this." ((in 387 reviews)); "Senior leadership from CenturyTel still have the "Old Bell Company" mentality where employees and customers should be seen/pay their bills and not be heard." ((in 156 reviews)); "Lots of layoffs and re" ((in 147 reviews)); "As a result the majority of the good managers and directors that had the years retired." ((in 136 reviews)); "No training and no escalation processes for when a new employee needs on the job help." ((in 135 reviews))

What are employees saying about Lumen layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Lumen layoffs and their outlook for job security at Lumen in 2026.

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Lumen

Lumen reviews

3.4

58% would recommend to a friend

(7,766 total reviews)

Kate Johnson

71% approve of CEO

49% positive business outlook

Ratings by category

3.9

Work/Life balance

3.8

Diversity & inclusion

3.4

Culture & values

3.4

Compensation and benefits

3.1

Career opportunities

3.0

Senior management

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,766 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

3.0

Nov 2, 2011

Unsure until qwest contract is resolved

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Lots of new ideas, broadband build out, promises

Cons

Way too many contractors donig substandard work.

2.0

Nov 1, 2011

Merger makes an already challenging environment extremely difficult

It program manager

Recommend

CEO approval

Business Outlook

Pros

- Some IT staff have a flexible work arrangement (WFH, alternate hours). Unclear if this is going to last. - Salaries are pretty competitive if you come from outside. - High performers will shine against long time/disgruntled employees

Cons

- Professional growth (outside of just learing how CTL does things) is non-existant - No real training whatsoever (plenty of web based, cheap training) - Promotion and career opportunities are rare. Merger created some opportunities, but going forward will likely be very static. - Upper management in IT seems to be a culture of 'yes' and cronyism. - Merger has created a disfunctional environment, and will likely require another year or so to settle. - IT Program Managers are subject to inane/onerous processes from people who have no idea on how to manage IT initiatives - Be ready for a mountain of administration that a monkey could do.

5.0

Oct 31, 2011

overall good experience

Facilities assigner specialist

Recommend

CEO approval

Business Outlook

Pros

benefits, great pay and steady work

Cons

scheduling practices -- policy too strict for taking days off

Viewing 7588 - 7590 of 7,766 Reviews

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Ratings by category

Ratings by demographic groups

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Unsure until qwest contract is resolved

Merger makes an already challenging environment extremely difficult

overall good experience

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