Merger makes an already challenging environment extremely difficult - IT Program Manager Lumen Employee Review

2.0
Nov 1, 2011
Recommend
CEO approval
Business Outlook

Pros

- Some IT staff have a flexible work arrangement (WFH, alternate hours). Unclear if this is going to last. - Salaries are pretty competitive if you come from outside. - High performers will shine against long time/disgruntled employees

Cons

- Professional growth (outside of just learing how CTL does things) is non-existant - No real training whatsoever (plenty of web based, cheap training) - Promotion and career opportunities are rare. Merger created some opportunities, but going forward will likely be very static. - Upper management in IT seems to be a culture of 'yes' and cronyism. - Merger has created a disfunctional environment, and will likely require another year or so to settle. - IT Program Managers are subject to inane/onerous processes from people who have no idea on how to manage IT initiatives - Be ready for a mountain of administration that a monkey could do.

Explore other reviews about Lumen

5.0
Apr 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Fully remote, good pay and benefits, flexible schedule, great work life balance

Cons

Changing industry landscape, affected by lay offs

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Lumen Response
2mo
Thank you for sharing your thoughts. Because of feedback like yours, we get better every day. We're sorry to read that you have had negative experiences with the changing industry landscape due to layoffs. These decisions are difficult and not something we take lightly. Lumen understands the impacts these events have on our employees and provides support and guidance through the challenging transitions. We're glad to hear that you valued our agile working model, compensation practices, benefits, and work-life balance. We are committed to ensuring that we can all succeed together. Thank you again for your feedback. We truly wish you the best of luck!
2.0
May 13, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

work life balance, excellent time off so long as manager doesn’t micromanage/track and limit FTO, nice people, leadership has turned the business around.

Cons

No pay raises even with great performance review (5years with zero raise) No career growth/progression - been on a high-performing team for 5 years and not one person on the team has been progressed or promoted during that time. Little opportunity for career advancement and growth New jobs within the company are going to external hires, not much grwoth for current employees

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Lumen Response
3w
Thank you for your transparency about your experience. We want to hear from people like you to learn how we can do better. We are sorry to hear about your experience. Lumen is taking a proactive approach to pay equity and regularly conducts market reviews to ensure Lumen's pay is market competitive, positioning us at the forefront of compensation best practices. Your review will help us take any necessary action. We're glad you value work-life balance, our people, and leadership. Please reach out to us at CTLHRActionTeam@lumen.com if you would like to discuss anything further with your review. Thanks for being part of the team.
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