Lumen reviews

3.4

58% would recommend to a friend

(7,769 total reviews)
avatar

Kate Johnson

71% approve of CEO

49% positive business outlook

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,769 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

8K reviews
1.0
Mar 22, 2012
Recommend
CEO approval
Business Outlook

Pros

Good commission pay structure, friendly coworkers, great location. Other than that, please read on to the Cons. Here we go!

Cons

For starters, the training was horrible. They had a trainer that had been with he company for about ten years. The problem is that he didn't care about his job anymore, so the training didn't matter to him. Another issue is the attendance and full time statuses. I was told that after 90 days you become full time (giving you the ability to earn paid time off as well as benefits), but that didn't happen until after 200 days! They do not care if you are sick, you have to meet your quota or be fired. My job position went from 30+ employees down to just 2employees after 9 months. They don't know how to generate good leads apparently, because they have their employees call the same people that have been called about the exact same thing the day before when they said no. Also they have this strong push to sell their PRISM TV service, but they don't even know what homes qualify for the product (making the quota unattainable). Overall horrible experience, it's all about SALES, and ZERO customer service!!!

2.0
Mar 21, 2012
Recommend
CEO approval
Business Outlook

Pros

Decent Pay, Management and roles in state of flux due to purchase of Embarq (FKA Sprint Local Division - United Telephone systems) and Qwest.

Cons

Lots of layoffs, Lots of flying by seat of the pants. Dealing with details and rules comes off the cuff This company is managed by a good ol boy Louisiana network as if the company is still a little rural telco.

5.0
Mar 14, 2012

It's a great place to work.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

A very lax, open work environment; casual atmosphere with respectful management; plenty of room for advancement with a very promotion-from-within corporate ladder

Cons

Compensation could be a bit better for the type of work being done; the company isn't always the fastest in dealing with personnel management (it took me nearly two months to get hired on officially, having worked there for half a year)

Viewing 7549 - 7551 of 7,769 Reviews

Glassdoor has 8,418 Lumen reviews submitted anonymously by Lumen employees. Read employee reviews and ratings on Glassdoor to decide if Lumen is right for you.