Would never again work for a company that lies to their employees so often. - Outbound Sales & Care Representative Lumen Employee Review

1.0
Mar 22, 2012
Recommend
CEO approval
Business Outlook

Pros

Good commission pay structure, friendly coworkers, great location. Other than that, please read on to the Cons. Here we go!

Cons

For starters, the training was horrible. They had a trainer that had been with he company for about ten years. The problem is that he didn't care about his job anymore, so the training didn't matter to him. Another issue is the attendance and full time statuses. I was told that after 90 days you become full time (giving you the ability to earn paid time off as well as benefits), but that didn't happen until after 200 days! They do not care if you are sick, you have to meet your quota or be fired. My job position went from 30+ employees down to just 2employees after 9 months. They don't know how to generate good leads apparently, because they have their employees call the same people that have been called about the exact same thing the day before when they said no. Also they have this strong push to sell their PRISM TV service, but they don't even know what homes qualify for the product (making the quota unattainable). Overall horrible experience, it's all about SALES, and ZERO customer service!!!

Explore other reviews about Lumen

5.0
Apr 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Fully remote, good pay and benefits, flexible schedule, great work life balance

Cons

Changing industry landscape, affected by lay offs

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Lumen Response
2mo
Thank you for sharing your thoughts. Because of feedback like yours, we get better every day. We're sorry to read that you have had negative experiences with the changing industry landscape due to layoffs. These decisions are difficult and not something we take lightly. Lumen understands the impacts these events have on our employees and provides support and guidance through the challenging transitions. We're glad to hear that you valued our agile working model, compensation practices, benefits, and work-life balance. We are committed to ensuring that we can all succeed together. Thank you again for your feedback. We truly wish you the best of luck!
2.0
May 13, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

work life balance, excellent time off so long as manager doesn’t micromanage/track and limit FTO, nice people, leadership has turned the business around.

Cons

No pay raises even with great performance review (5years with zero raise) No career growth/progression - been on a high-performing team for 5 years and not one person on the team has been progressed or promoted during that time. Little opportunity for career advancement and growth New jobs within the company are going to external hires, not much grwoth for current employees

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Lumen Response
3w
Thank you for your transparency about your experience. We want to hear from people like you to learn how we can do better. We are sorry to hear about your experience. Lumen is taking a proactive approach to pay equity and regularly conducts market reviews to ensure Lumen's pay is market competitive, positioning us at the forefront of compensation best practices. Your review will help us take any necessary action. We're glad you value work-life balance, our people, and leadership. Please reach out to us at CTLHRActionTeam@lumen.com if you would like to discuss anything further with your review. Thanks for being part of the team.
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