Lumen reviews

3.4

58% would recommend to a friend

(7,775 total reviews)
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Kate Johnson

71% approve of CEO

49% positive business outlook

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,775 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

8K reviews
1.0
Jul 25, 2012

Untruthful

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good company when was qwest

Cons

Closed call center that was top in sales and lowest cost per center to run. Gave management the shaft on seperation package without notice went from 1month per year of service to 1get week. Centurylink bought qwest who treated employees well to a company that does not live up to core values. Cloaed center solely because heavy union in center.

4.0
Jul 24, 2012

Best job I ever had. Great salary and benefits.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

High pay. Great benefits. Lots of vacation time. You can leave the job at work. Great 401k .

Cons

No hope of movement or advancement. High Stress job from management and customers. Landlines are going the way of the typewriter. Nothing improved after the merger.

4.0
Jul 24, 2012
Recommend
CEO approval
Business Outlook

Pros

This Company Offeres Competitive Pay and incentives for its associates. Unlike others I;ve worked for who would let a department go on the fly to save by restructuring this company does exceedingly well. The CEO is wonderful aswell. Though like most conmpanies that have hick-ups and financial adjustments that impact the employees, Centurylink does well to minimize any collateral damage on associates and communities alike, that itself makes me proud to be apart of their team.

Cons

Centurylink like most companies at this time undergo financial changes to compensation and as a part of the retail sector. It has become increasingly difficult to maintain the quotas set by centurylink in part due to this economic situation that some refuse to acknowledge.

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Glassdoor has 8,424 Lumen reviews submitted anonymously by Lumen employees. Read employee reviews and ratings on Glassdoor to decide if Lumen is right for you.