A Company that Truely Cares - Customer Care Consultant Lumen Employee Review

4.0
Jul 24, 2012
Recommend
CEO approval
Business Outlook

Pros

This Company Offeres Competitive Pay and incentives for its associates. Unlike others I;ve worked for who would let a department go on the fly to save by restructuring this company does exceedingly well. The CEO is wonderful aswell. Though like most conmpanies that have hick-ups and financial adjustments that impact the employees, Centurylink does well to minimize any collateral damage on associates and communities alike, that itself makes me proud to be apart of their team.

Cons

Centurylink like most companies at this time undergo financial changes to compensation and as a part of the retail sector. It has become increasingly difficult to maintain the quotas set by centurylink in part due to this economic situation that some refuse to acknowledge.

Explore other reviews about Lumen

5.0
Oct 28, 2025
Recommend
CEO approval
Business Outlook

Pros

good env team is good

Cons

nothing there is a con team is good

avatar
Lumen Response
7mo
Thank you for sharing your experience with us. We value your input. We're glad to hear that your team has given you a positive experience! We're happy to have you on board with us, you help us succeed together.
2.0
May 13, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

work life balance, excellent time off so long as manager doesn’t micromanage/track and limit FTO, nice people, leadership has turned the business around.

Cons

No pay raises even with great performance review (5years with zero raise) No career growth/progression - been on a high-performing team for 5 years and not one person on the team has been progressed or promoted during that time. Little opportunity for career advancement and growth New jobs within the company are going to external hires, not much grwoth for current employees

avatar
Lumen Response
2w
Thank you for your transparency about your experience. We want to hear from people like you to learn how we can do better. We are sorry to hear about your experience. Lumen is taking a proactive approach to pay equity and regularly conducts market reviews to ensure Lumen's pay is market competitive, positioning us at the forefront of compensation best practices. Your review will help us take any necessary action. We're glad you value work-life balance, our people, and leadership. Please reach out to us at CTLHRActionTeam@lumen.com if you would like to discuss anything further with your review. Thanks for being part of the team.
See reviews by: Helpful|Rating|Date|All