Lumen reviews

3.4

57% would recommend to a friend

(7,775 total reviews)
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Kate Johnson

70% approve of CEO

48% positive business outlook

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,775 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

8K reviews
2.0
Aug 8, 2012

Talk a good talk don't follow up with action

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great benefits and good work

Cons

Unfortunately employees (occupational or 1st level management) are not empowered to do the right thing for customer. If an employees actions aren't in the set parameters than disciplinary action will follow.

3.0
Aug 7, 2012
Recommend
CEO approval
Business Outlook

Pros

Fortune 500 company and third largest in the US.

Cons

I went through the merger of Qwest with CenturyLink. Their communication during the change was poor and because of this the people who were doing most of the work were left in the dark and felt frustrated and unsure of their position . They do not manage change well.

Viewing 7486 - 7488 of 7,775 Reviews

Glassdoor has 8,424 Lumen reviews submitted anonymously by Lumen employees. Read employee reviews and ratings on Glassdoor to decide if Lumen is right for you.