Does Lumen pay their employees well?

According to anonymously submitted Glassdoor reviews, Lumen employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Lumen. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Lumen?

57% of Lumen employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lumen 3.9 out of 5 for work life balance, 3.4 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Lumen?

Software Engineer (279) , Senior Software Engineer (154) , Account Manager (149) , Manager (102) , Network Technician (86) , Project Manager (85) , Customer Service Representative (84) , Network Engineer (84) , Account Director (70) , Sales (62) , Director (60) , Software Developer (58) , Engineer (54) , Broadband Technician (51) , Sales Engineer (49)

What are the pros of working at Lumen according to real employee reviews?

"Benefits are good and the actual fiber network is good once it is up and running." ((in 683 reviews)); "Good Work Life Balance and WFH" ((in 632 reviews)); "The pay is good and the product line is broad" ((in 463 reviews)); "Great people on the local level who truly care about their jobs and taking care of customers." ((in 428 reviews)); "Good culture and down to earth coworkers" ((in 179 reviews))

What are the cons of working at Lumen according to real employee reviews?

"Management is poor and inexperienced as to how to deal with this." ((in 388 reviews)); "Lots of layoffs and re" ((in 160 reviews)); "Senior leadership from CenturyTel still have the "Old Bell Company" mentality where employees and customers should be seen/pay their bills and not be heard." ((in 150 reviews)); "As a result the majority of the good managers and directors that had the years retired." ((in 136 reviews)); "low salary and non timely promotions" ((in 130 reviews))

What are employees saying about Lumen layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Lumen layoffs and their outlook for job security at Lumen in 2026.

What are the top reviewed Lumen locations?

Buenos Aires , Olivos , Vicente López , Rosario , Las Toninas , Colegiales

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Lumen

Lumen reviews

3.4

57% would recommend to a friend

(7,785 total reviews)

Kate Johnson

70% approve of CEO

49% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (7,785 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

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Veteran status

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,785 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

8K reviews

3.0

Jun 22, 2013

lost our way

Customer data tech

Recommend

CEO approval

Business Outlook

Pros

Pay, but its slipping away

Cons

no company vision, union a joke

5.0

Jun 19, 2013

Tech Lead/Tech lV

Tech lead

Recommend

CEO approval

Business Outlook

Pros

Constantly learning, a professional environment

Cons

Low pay raises/ slow advancement

4.0

Jun 17, 2013

Spinning my wheels at retail

Retail sales associate

Recommend

CEO approval

Business Outlook

Pros

Sales people are paid pretty well. Good benefits. Hours are good. In my final year I was earning $40k.

Cons

After 4 years still no advancement opportunity. Not much mobility in sales. I saw 1 ONE person get advanced in 4 years. We received our monthly sales quotas mid-month! Sales quotas could increase at anytime without notice or reason.

Viewing 7342 - 7344 of 7,785 Reviews

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Director of Data Governance

CUSTOMER SUCCESS CONSULTANT-INDIRECT

Lead Corporate Investigator

CMMC Compliance Analyst

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lost our way

Tech Lead/Tech lV

Spinning my wheels at retail

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