Does Lumen pay their employees well?

According to anonymously submitted Glassdoor reviews, Lumen employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Lumen. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Lumen?

57% of Lumen employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lumen 3.9 out of 5 for work life balance, 3.4 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Lumen?

Software Engineer (279) , Senior Software Engineer (154) , Account Manager (150) , Manager (102) , Network Technician (86) , Project Manager (85) , Customer Service Representative (84) , Network Engineer (84) , Account Director (69) , Sales (62) , Director (60) , Software Developer (59) , Engineer (54) , Broadband Technician (51) , Sales Engineer (49)

What are the pros of working at Lumen according to real employee reviews?

"Benefits are good and the actual fiber network is good once it is up and running." ((in 692 reviews)); "Schedule is flexible and good for work/life balance" ((in 623 reviews)); "Regardless of other comments pay is good (historically higher than average for Denver) generally." ((in 452 reviews)); "Great people on the local level who truly care about their jobs and taking care of customers." ((in 432 reviews)); "Good culture and down to earth coworkers" ((in 186 reviews))

What are the cons of working at Lumen according to real employee reviews?

"Management is poor and inexperienced as to how to deal with this." ((in 387 reviews)); "Lots of layoffs and re" ((in 156 reviews)); "Poor leadership at the top preaching about how the people are the foundation and then laying them off the next week." ((in 152 reviews)); "As a result the majority of the good managers and directors that had the years retired." ((in 137 reviews)); "No training and no escalation processes for when a new employee needs on the job help." ((in 134 reviews))

What are employees saying about Lumen layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Lumen layoffs and their outlook for job security at Lumen in 2026.

What are the top reviewed Lumen locations?

Buenos Aires , Olivos , Vicente López , Rosario , Las Toninas , Colegiales

Lumen reviews

3.4

57% would recommend to a friend

(7,794 total reviews)

Kate Johnson

70% approve of CEO

49% positive business outlook

Ratings by category

3.9

Work/Life balance

3.7

Diversity & inclusion

3.4

Culture & values

3.4

Compensation and benefits

3.1

Career opportunities

3.0

Senior management

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,794 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

3.0

Feb 7, 2014

It's been a good ride, not sure how much longer I can hang on

Lead info systems engineer

Recommend

CEO approval

Business Outlook

Pros

Pay, benefits, paid time off, stable job

Cons

Unless you are lucky, there really isn't career mobility within the company. It doesn't help that older workers stick around a long time as well. Inconsistent work at home policy - don't ask don't tell. I feel isolated because all coworkers work in different states and it much harder to collaborate. It is hard to know where the company is headed because I work in a bubble and have no idea what other IT teams are working on or what the company is working on for the future.

2.0

Feb 5, 2014

Poor Management at AREA Mgr and Local Supervisor's

Service technician

Recommend

CEO approval

Business Outlook

Pros

TOO Much Overtime with no regard to dispatch areas overlapping of service areas by multiple Employees can make lots of income for doing not much!

Cons

Continually requesting more and more work without hiring permanent Employees very little training and no defined procedures. DO NOT follow guiding PRINCIPLES only guide lines locally. Family LAST. Management MBO's do not exist all quota's are designed to show people failing.

4.0

Feb 5, 2014

An IT career for life

Lead technical project manager

Recommend

CEO approval

Business Outlook

Pros

Excellent benefits, especially paid time off Great working environment, many locations Moderate telecommuting policy Open and honest corporate culture Innovative services

Cons

Increasingly bureaucratic Reach currently extends grasp (working to integrate several acquired companies and new services) Small company mentality (has trouble empowering people to do their work)

Viewing 7219 - 7221 of 7,794 Reviews

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Lead Corporate Investigator

Director HR Solutions

Supplier Manager - CN

Project Manager and Planner

Manager Network Operations

Lumen

Lumen reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

It's been a good ride, not sure how much longer I can hang on

Poor Management at AREA Mgr and Local Supervisor's

An IT career for life

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