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      Lumen

      Engaged Employer

      Lumen reviews

      Poor Management at AREA Mgr and Local Supervisor's - Service Technician Lumen Employee Review

      2.0
      Feb 5, 2014
      Service technician
      Recommend
      CEO approval
      Business Outlook

      Pros

      TOO Much Overtime with no regard to dispatch areas overlapping of service areas by multiple Employees can make lots of income for doing not much!

      Cons

      Continually requesting more and more work without hiring permanent Employees very little training and no defined procedures. DO NOT follow guiding PRINCIPLES only guide lines locally. Family LAST. Management MBO's do not exist all quota's are designed to show people failing.

      Explore other reviews about Lumen

      5.0
      Jun 23, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Overall great culture and team

      Cons

      Fully remote, not too much interaction with coworkers

      avatar
      Lumen Response
      1w
      Thank you for your feedback. We value your input. We have embraced an agile working model for select roles, enabling colleagues to work from home or in a blended, hybrid model. We're glad you value our culture and your team. Thank you for all the time you spent at Lumen. We wish you all the best with the next step in your career.
      1.0
      Jul 3, 2026
      Solutions specialist - overlay sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      Medical Benefits are very good. Not a lot of micromanagement unless your leader doesnt understand the resources to pull this info. AI is highly encouraged, not required... which is a nice balance.

      Cons

      Random layoffs every couple months. Kate Johnson doesn't understand the importance of credibility in this space. Q1 customer meetings are majority introduction meetings due to constant account realignment. Leadership pretends to believe they know these are large enterprise accounts, but their actions reflect a transactional sales approach.

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