Lumen reviews

3.4

58% would recommend to a friend

(7,766 total reviews)
avatar

Kate Johnson

71% approve of CEO

49% positive business outlook

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,766 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

8K reviews
1.0
Feb 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Decent pay for the job

Cons

A revolving door where they keep old Century Link employees who have no idea what they are doing

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Lumen Response
4mo
Thank you for sharing your experience with us. We appreciate your feedback. We're sorry to read that you have faced challenges with your peers. We believe in helping everyone to reach their full potential, and are always looking to prioritize teamwork. We're happy to know that you valued our compensation practices. Please reach out to us at CTLHRActionTeam@lumen.com if you would like to discuss anything further with your review. We wish you all the best with the next step in your career.
2.0
Feb 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Decent bonus for engineers. Some decent people. OK benefits, but not competitive.

Cons

No salary increases. Lack of trust and a culture of excessive scrutiny and micro management. Spend more time reporting on time utilisation to various entities than actual work. Appraisal process is classed as continuous assessment and is too intrusive. Training by TEMU. Lots of opportunity for redundancy.

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Lumen Response
4mo
Thank you for sharing your feedback with us. We value your input. We're sorry to hear about your experience at Lumen. In support of team, trust, and transparency, Lumen is committed to equitable pay for employees, across gender and race, doing substantially similar work based on skill, effort, responsibility, and working conditions. Lumen is taking a proactive approach to pay equity and regularly conducts market reviews to ensure Lumen's pay is market competitive, positioning us at the forefront of compensation best practices. One of our core principles is "Trust" which means we are always trying to be vulnerable, promote authenticity, and empower others to fully demonstrate trust. We're glad to hear that you value our benefits, bonuses, and people. Thank you again for your feedback, and thank you for your hard work!
4.0
Feb 2, 2026

Not bad at all

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great security culture and openness to improvements.

Cons

Bureaucracy is high and change takes 6+ steps and opinions at minimum.

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Lumen Response
4mo
Thank you for your insight into working at Lumen. We want to hear from people like you to learn how we can do better. We're sorry to read that change has been challenging. We take growth seriously and are always looking to have an open mind and a commitment to learning. We're glad you're enjoying our security, culture, and openness to improvements. Thank you for all that you do at Lumen, we really appreciate your feedback.
Viewing 64 - 66 of 7,766 Reviews

Glassdoor has 8,415 Lumen reviews submitted anonymously by Lumen employees. Read employee reviews and ratings on Glassdoor to decide if Lumen is right for you.