Lumen reviews

3.4

57% would recommend to a friend

(7,790 total reviews)
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Kate Johnson

70% approve of CEO

49% positive business outlook

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,790 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

8K reviews
4.0
Feb 19, 2025
Recommend
CEO approval
Business Outlook

Pros

Salary, people, work life balance

Cons

Post Sales activities were difficult

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Lumen Response
1y
Thank you for your insight into working at Lumen. We need feedback like yours to continue to make Lumen a great place to work. Great to hear that you enjoyed the work benefits. Best of luck to you in your career!
5.0
Feb 19, 2025

Working Experiance

Recommend
CEO approval
Business Outlook

Pros

Company is great, great managers, everything good!

Cons

There is no as such cons! but maybe less salary for new joiners !

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Lumen Response
1y
Thank you for sharing your experience with us. We're happy to know that you valued the work culture and environment. We wish you all the best with the next step in your career!
2.0
Feb 19, 2025
Recommend
CEO approval
Business Outlook

Pros

-Work from home most people I know are fully remote -Unlimited paid time off

Cons

- Compensation far below competitors, no stock options, no merit increases, inflation increases, etc. Everyone I know has been stuck at the same pay rate for many years. - Enthusiasm gap between senior leadership team and individual contributors is so large we must be living on different planets. - No opportunities for growth, you will be stuck in the same role making the same money for the entire time you are with Lumen. - Annual reductions in force is the standard practice. - Impossible sales and retention targets. - Constant strategy pivots driven by whatever consultants are contracted at the time.

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Lumen Response
1y
Thank you for sharing your feedback with us. Unfortunately, at times, restructuring, reorganizations, or realignment to business realities is needed to drive our continued transformation and company growth. These decisions are difficult and not something we take lightly. Lumen understands the impacts these events have on our employees and provides support and guidance through the challenging transitions. Lumen is taking a proactive approach to pay equity and regularly conducts market reviews to ensure Lumen's pay is market competitive, positioning us at the forefront of compensation best practices. Thank you for the work you do with us !
Viewing 376 - 378 of 7,790 Reviews

Glassdoor has 8,440 Lumen reviews submitted anonymously by Lumen employees. Read employee reviews and ratings on Glassdoor to decide if Lumen is right for you.