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      Lumen

      Engaged Employer

      Lumen reviews

      3.4

      57% would recommend to a friend

      (7,789 total reviews)
      avatar

      Kate Johnson

      70% approve of CEO

      49% positive business outlook

      Ratings by demographic groups

      Lumen has an employee rating of 3.4 out of 5 stars, based on 7,789 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

      Reviews by job title

      8K reviews
      4.0
      Mar 1, 2025

      Role not as advertised, not for true Project Management Professionals

      Network implementation program manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Company is in a stage of growth and revision in the telecommunications sector. Projects were clearly defined if not well designed, engineered, and properly budgeted. Decent benefits including accruing vacation and sick leave, health, dental, and others.

      Cons

      Working as a project/ program manager is a misnomer. As an experienced project manager in waterfall/ agile/ and hybrid methodologies, with PMP certification, scope of job was more accurately described as Construction coordinator/ project auditor. Span of control was limited to handing off of externally contracted engineering projects to externally contracted construction companies, and auditing posted expenditures within scope of project. noteworthy to state that my time here was during a transition, with inexperienced and poor leadership that was focused primarily on cutting costs -which in many instances resulted in tension, high turnover, and strained and damaged relationships with adjacent utilities, third party contractors, and other members of the corporate team. Pay (salary) well below industry standard for a PMP. I was the only PMP in my group of peers. most were pulled from other areas of expertise throughout the company (internet service sales, internet service technicians).

      avatar
      Lumen Response
      1y
      Thank you for sharing your feedback with us. We need feedback to learn about how we can improve. This will help us more clearly take any necessary action. We wish you all the best with the next step in your career!
      4.0
      Feb 28, 2025

      Depends upon Manager

      Software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      It is nice place to growth

      Cons

      Sometimes overtime work with no time to breathe

      avatar
      Lumen Response
      1y
      Thank you for sharing your feedback with us. Because of feedback like yours, we get better every day. We wish you all the best with the next step in your career!
      1.0
      Feb 27, 2025

      EXTREMELY BAD and BIASED MANAGER | BAD POLITICS

      Human resources
      Recommend
      CEO approval
      Business Outlook

      Pros

      Lumen is a good company, but the people here make it bad.

      Cons

      Manager is biased, they like only when things are going their way, but if someone doesn't follow them blindly, they won't even consider the work, they will just give poor rating which will negatively impact performance review and STI Pay along with hike. And we don't even have the right to question them, because if we question, they will try to explain that it was us who was at fault and we will have to accept the bad rating, in spite of the hard work. Even though in the performance rating comments, they have mentioned all good things, but while on call they will dig out in past and bring out things which are not even valid, because they do the same but if we do that, it becomes an issue. After all the conversation if we are still not satisfied with the ratings they give, they will ask us to talk to the upper management, but they will also threat us that if we talk to the upper management, it will not be good. Basically, either we do what they are saying and if we don't do or question them they will give poor rating. Also, the management in Lumen India is not good.

      avatar
      Lumen Response
      1y
      Thank you for taking the time to write a review. We appreciate your feedback to help us improve. This will help us more clearly take any necessary action. We're glad to have you on board with us!
      Viewing 361 - 363 of 7,789 Reviews
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      ReviewsLumen reviews

      Glassdoor has 8,439 Lumen reviews submitted anonymously by Lumen employees. Read employee reviews and ratings on Glassdoor to decide if Lumen is right for you.