Does Lumen pay their employees well?

According to anonymously submitted Glassdoor reviews, Lumen employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Lumen. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Lumen?

57% of Lumen employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lumen 3.9 out of 5 for work life balance, 3.4 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Lumen?

Software Engineer (279) , Senior Software Engineer (154) , Account Manager (150) , Manager (102) , Network Technician (86) , Project Manager (85) , Customer Service Representative (84) , Network Engineer (84) , Account Director (69) , Sales (62) , Director (60) , Software Developer (59) , Engineer (54) , Broadband Technician (51) , Sales Engineer (49)

What are the pros of working at Lumen according to real employee reviews?

"Benefits are good and the actual fiber network is good once it is up and running." ((in 689 reviews)); "Good Work Life Balance and WFH" ((in 620 reviews)); "The pay is good and the product line is broad" ((in 461 reviews)); "Great people on the local level who truly care about their jobs and taking care of customers." ((in 428 reviews)); "Good culture and down to earth coworkers" ((in 178 reviews))

What are the cons of working at Lumen according to real employee reviews?

"Management is poor and inexperienced as to how to deal with this." ((in 390 reviews)); "Lots of layoffs and re" ((in 163 reviews)); "Poor leadership at the top preaching about how the people are the foundation and then laying them off the next week." ((in 160 reviews)); "low salary and non timely promotions" ((in 136 reviews)); "As a result the majority of the good managers and directors that had the years retired." ((in 133 reviews))

What are employees saying about Lumen layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Lumen layoffs and their outlook for job security at Lumen in 2026.

What are the top reviewed Lumen locations?

Buenos Aires , Olivos , Vicente López , Rosario , Las Toninas , Colegiales

Lumen reviews

3.4

57% would recommend to a friend

(7,790 total reviews)

Kate Johnson

70% approve of CEO

49% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (7,790 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,790 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

8K reviews

5.0

Mar 17, 2025

Good teammate and good managers

Senior planning engineer

Recommend

CEO approval

Business Outlook

Pros

great place to work despite telco business is slowing down.

Cons

telco business is slowing down affecting expansion. Company is the midst of transformation.

Lumen Response

1y

Thank you for taking the time to write a review. Unfortunately, at times, restructuring, reorganizations, or realignment to business realities is needed to drive our continued transformation and company growth. These decisions are difficult and not something we take lightly. Lumen understands the impacts these events have on our employees and provides support and guidance through the challenging transitions. We're happy to have you on the team !

2.0

Mar 14, 2025

Not the Best

Customer success

Recommend

CEO approval

Business Outlook

Pros

Most positions are remote which offers a higher quality of life. Overall good health insurance.

Cons

There are constant changes taking place in the organization. Salaries are low. It's been 10 years since employees received a merit increase. In 2025 they finally issued a merit increase, however not everyone received it. Even with the merit increase, some employees are still grossly underpaid. The company changed our compensation structure that took place in March, however the majority of employees do not understand how payment will work and what to expect. With the base pay not paying enough to be able to live off of, the commissions received are very important. Not knowing what our checks will look like has everyone stressed. Lumen is always going through layoffs. You can be a great performer, but if you are in a department that they no longer need, you will be laid off. Overall it's very stressful, and I would not recommend working for this company. Many people are looking to leave as soon as they find a better opportunity

Lumen Response

1y

Unfortunately, at times, restructuring, reorganizations, or realignment to business realities is needed to drive our continued transformation and company growth. These decisions are difficult and not something we take lightly. Lumen understands the impacts these events have on our employees and provides support and guidance through the challenging transitions. Thank you for the work you do with us.

4.0

Mar 13, 2025

Its decent

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

WFH and work life balance0

Cons

Little room for growth low salary0

Lumen Response

1y

Thank you for your insight into working at Lumen. We're happy to know that you value the work benefits. Lumen is taking a proactive approach to pay equity and regularly conducts market reviews to ensure Lumen's pay is market competitive, positioning us at the forefront of compensation best practices. We're happy to have you on the team !

Viewing 349 - 351 of 7,790 Reviews

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Jobs at Lumen

Lead Corporate Investigator

CUSTOMER SUCCESS CONSULTANT-INDIRECT

Director of Data Governance

Director HR Solutions

Lumen

Lumen reviews

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Good teammate and good managers

Not the Best

Its decent

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