Does Lumen pay their employees well?

According to anonymously submitted Glassdoor reviews, Lumen employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Lumen. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Lumen?

57% of Lumen employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lumen 3.9 out of 5 for work life balance, 3.4 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Lumen?

Software Engineer (279) , Senior Software Engineer (154) , Account Manager (149) , Manager (102) , Network Technician (86) , Project Manager (85) , Customer Service Representative (84) , Network Engineer (84) , Account Director (70) , Sales (62) , Director (60) , Software Developer (58) , Engineer (54) , Broadband Technician (51) , Sales Engineer (49)

What are the pros of working at Lumen according to real employee reviews?

"Benefits are good and the actual fiber network is good once it is up and running." ((in 687 reviews)); "Good work life balance and flexible" ((in 624 reviews)); "The pay is good and the product line is broad" ((in 476 reviews)); "Great people on the local level who truly care about their jobs and taking care of customers." ((in 425 reviews)); "Good culture and down to earth coworkers" ((in 188 reviews))

What are the cons of working at Lumen according to real employee reviews?

"Management is poor and inexperienced as to how to deal with this." ((in 396 reviews)); "Poor leadership at the top preaching about how the people are the foundation and then laying them off the next week." ((in 152 reviews)); "Lots of layoffs and re" ((in 149 reviews)); "As a result the majority of the good managers and directors that had the years retired." ((in 137 reviews)); "No training and no escalation processes for when a new employee needs on the job help." ((in 135 reviews))

What are employees saying about Lumen layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Lumen layoffs and their outlook for job security at Lumen in 2026.

What are the top reviewed Lumen locations?

Buenos Aires , Olivos , Vicente López , Rosario , Las Toninas , Colegiales

Lumen reviews

3.4

57% would recommend to a friend

(7,785 total reviews)

Kate Johnson

70% approve of CEO

49% positive business outlook

Ratings by category

3.9

Work/Life balance

3.7

Diversity & inclusion

3.4

Culture & values

3.3

Compensation and benefits

3.1

Career opportunities

3.0

Senior management

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,785 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

1.0

Mar 31, 2025

Not somewhere you want to stay too long

Account manager

Recommend

CEO approval

Business Outlook

Pros

Not many I can remember

Cons

work/life balance was not great

Lumen Response

1y

Thank you for taking the time to write a review. We need feedback to learn about how we can improve. We wish you all the best as you continue on with your career!

5.0

Mar 29, 2025

Lumen 2025

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The pay is reasonable but not for the industry,

Cons

Toxic environment, disorganized, disingenuous expectations, contradictory managers, employees treated like an inconvenience, lack of training. Constant software updates often doesn’t function correctly.

Lumen Response

1y

Thank you for taking the time to write a review. Lumen is taking a proactive approach to pay equity and regularly conducts market reviews to ensure Lumen's pay is market competitive, positioning us at the forefront of compensation best practices. We're disappointed to hear about your experience. This will help us more clearly take any necessary action.

3.0

Mar 28, 2025

Account Manager

Account manager

Recommend

CEO approval

Business Outlook

Pros

The people working there were generally good to work with

Cons

Lack of direction, growth and low pay for the workload

Lumen Response

1y

Thank you for sharing your thoughts. Lumen is taking a proactive approach to pay equity and regularly conducts market reviews to ensure Lumen's pay is market competitive, positioning us at the forefront of compensation best practices. We're happy to know that you valued the work culture. We wish you all the best with the next step in your career!

Viewing 331 - 333 of 7,785 Reviews

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Jobs at Lumen

Lead Corporate Investigator

CUSTOMER SUCCESS CONSULTANT-INDIRECT

Director of Data Governance

Category Manager - Network Construction

Lumen

Lumen reviews

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Ratings by demographic groups

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Not somewhere you want to stay too long

Lumen 2025

Account Manager

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