Where do I start? This whole company is shocking and I would give zero stars if I could. Pathetic, childish incentives, which aren't an incentive to a staff member whatsoever. Incredibly high, unrealistic targets which you can never reach, especially when a good day is when customers actually come in the shop. Many refuse to pay the extortionate prices and say that "you always have a sale on" and that they will wait for the next one, or ask you when the next sale will be. The company can't be bothered to pay for a music license to actually have some nice music in the shop, so an average day is standing on your own for hours listening to odd, country style made up stuff which often doesn't make any sense.. Psychological torture. Staff turnover is very high, as nobody wants to work here for very long. The store becomes very understaffed, increasing pressure and stress on everybody and making you not want to go to work in the morning. The 'training' is ridiculous, making you spend hours and hours reading from a computer screen instead of shadowing a colleague on the shop floor. When you're actually allowed on the shop floor, god forbid you have to ask a question or ask for help, as there will be rolled eyes, sighs and a snappy attitude from management.. I have never known such useless managers. They are belittling, rude, abrupt, unprofessional, incredibly catty, talking about members of staff as soon as their back is turned, they don't praise, they don't help on the shop floor, they don't help with customer complaints, let alone actually say "thank you" at the end of the day. Just don't work here, it's simply not worth it.
