L'Occitane reviews

3.3

48% would recommend to a friend

(1,111 total reviews)
avatar

Reinold Geiger

78% approve of CEO

44% positive business outlook

L'Occitane has an employee rating of 3.3 out of 5 stars, based on 1,111 company reviews on Glassdoor which indicates that most employees have a good working experience there. The L'Occitane employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

1K reviews
4.0
Jul 21, 2014

Inconsistent

Recommend
CEO approval
Business Outlook

Pros

pleasant work environment, decent pay, great discount, you don't have to lie about what you're selling

Cons

inconsistent merchandising, corporate body seems determined to prevent stores from getting bonuses, compounding top-down micromanagement at times, false enthusiasm at the corporate level

2.0
May 23, 2014

Never wanna leave yet always wanna quit

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The product is amazing. It is easy to sell because it works. I've often enjoyed the personal relationships I've made with coworkers.

Cons

The bonus structure is not ideal for associates. Manager turnover is high. There is a lack of clear marketing and promotion direction all the time. There is no positive reinforcement or expression of appreciation for sales associates' work. The company does not advertise; they expect sales associates to bring the customers into the store, which is problematic in that sales associates are merely part-time workers who get the bare minimum $10 an hour.

4.0
Feb 2, 2014
Recommend
CEO approval
Business Outlook

Pros

-If you are lucky and get to be a part of a fun and supportive team then it helps a lot. -Products are wonderful -The customers are great - Company contests - Gratis (typically $35 worth, except when the new Divine came out)

Cons

-As a sales associate you are still required to be as responsible as the manager and ASM. The pay difference is so great but you still end up doing more than the ones in charge. The motivation to move higher in the company isn't there. My manager and ASM were burnt out and always complaining, the last minute campaign requirements were very unorganized, the amount of emails the district gets is unnecessary, micromanaging is not effective, etc. There is such a lack of sensitivity and so much hypocrisy the higher you go. Obviously a business wants to sell but the way they push (especially when DM and regional visit) is ridiculous. Your experience of the company definitely depends on which district you are a part of. The DM was very fake in mine, my manager cheated on her hours, and in general the people in charge were the ones who made me hate the job. Some of the higher ups aren't even aware of the crap they say. -A friend of mine from another district said their DM made a "selling point" for a HAIR oil that could be used as an "EYE MAKEUP REMOVER" as well... The same DM that pushes skincare (they all do) was so ignorant to forget only ophthalmologist approved products can be used around the eye. And don't get me started on an insensitive email that my Regional Manager sent one day when sales were low. I loved the boutique and there were wonderful customers but I just ended up hating everything about the job that was bs. -The price of the products keep going up. - They have eco-friendly products yet our store didn't even have a recycle bin or a way to recycle all the glass containers from products once samples were used up. - Tiny backroom that was dangerously over-packed with shipment - Always a computer issue at the worst times - The company wants sales and complains about stores going over hrs when paying employees. They expect too much even when there would usually be just one person in the store. With too many customers and one associate, some sales would always be lost

Viewing 157 - 159 of 1,111 Reviews

Glassdoor has 1,990 L'Occitane reviews submitted anonymously by L'Occitane employees. Read employee reviews and ratings on Glassdoor to decide if L'Occitane is right for you.