L'Occitane reviews

3.3

47% would recommend to a friend

(1,111 total reviews)
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Reinold Geiger

78% approve of CEO

43% positive business outlook

L'Occitane has an employee rating of 3.3 out of 5 stars, based on 1,111 company reviews on Glassdoor which indicates that most employees have a good working experience there. The L'Occitane employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

1K reviews
2.0
Mar 27, 2014
Recommend
CEO approval
Business Outlook

Pros

The products are all wonderful and the customers are usually very kind. Very easy job once you get the hang of it

Cons

I am very dissatisfied with the management in the stores. They are unprofessional (ie talk about employees to other employees) and generally pushy. The DM is incredibly condescending and treats all sales associates like we know nothing, regardless of prior experience and education. While not described as such in store policy, the sales approach is aggressive. Contrary to the L'occitane management, some people really do just want to browse and that should be respected

1.0
Apr 17, 2009
Recommend
CEO approval
Business Outlook

Pros

We got great employee discounts, and the products were absolutely amazing. They sold themselves practically, and it was nice to see customers so pleased with the products you sold them. The customers were quite often really great people, and after working there for awhile you develop customer-employee relationships that really lasted. Often regulars would drop in just to talk, even when they didn't need to pick anything up. For the most part, all of the regular staff (not including management) got along very well, and we enjoyed with each other. VERY occasionally HO would start some sort of sales contest, and the healthy competition made for some good times and really helped us boost our sales.

Cons

Where to begin!! Head Office held no regard for their employees whatsoever. Regardless of sales records, time spent with the company, customer allegiance, and good attitude, they did not care about your welfare whatsoever. If any sort of conflict came up, they resorted to firing the individual, hiring someone new, and going through the whole training process all over again, rather than just talking it out and coming up with a solution. The turn-over rate at this company was ridiculous. I started in the fall and by winter I was the longest standing employee, and had watched handfuls of employees and managers walk in and out. And for good reason, as they had no problem with ripping their employees off - rather than paying someone overtime, they'd switch them to salary and work them well over 40 hrs. a week. When they make store visits, they go around to all of the employees, attempting to get "dirt" on everyone, if you will, and yet never take the time to ask you personally how you think things are going. They believe your job/career should be your priority at all times; asking for time off is considered a huge annoyance and jepordizes your reputation as a dedicated worker. This company was so corrupt, it was a wonder I stayed as long as I did.

3.0
Sep 14, 2016

Don't expect much

Recommend
CEO approval
Business Outlook

Pros

It's a great company if you want to start out and pretend it matters. The pay is just ok.

Cons

Too much favorites and they make you work like a dog with nothing to give. They pass people up tht should be promoted.

Viewing 112 - 114 of 1,111 Reviews

Glassdoor has 1,984 L'Occitane reviews submitted anonymously by L'Occitane employees. Read employee reviews and ratings on Glassdoor to decide if L'Occitane is right for you.