L'Occitane reviews

3.3

48% would recommend to a friend

(1,111 total reviews)
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Reinold Geiger

78% approve of CEO

44% positive business outlook

L'Occitane has an employee rating of 3.3 out of 5 stars, based on 1,111 company reviews on Glassdoor which indicates that most employees have a good working experience there. The L'Occitane employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

1K reviews
1.0
Mar 8, 2017

Worst Job I've Ever Had

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-Discount was fair -Everyone was a keyholder

Cons

-Next to no upper level management -Extremely strict dress code -No room for moving up in the company whatsoever, everyone above sales associates were hired in -Unfair pay, with no raises or loyalty towards those who had worked there longest -High pressure sales tactics -Relatively unsafe work environment (many high shelves in back rooms led to boxes and items being dropped on me) -Aggression from management if goals were not met/exceeded every single day -Surprise visits from upper level management, insinuating longtime employees could not be trusted -Absolutely zero respect from company and management for work/life balance, employees are expected to prioritize their job over everything else in their life, including school, family, etc. -Often received calls on days off and late at night from management asking for things such as availability, help with customers via phone, etc. -Management would not allow calls to their home once they left work even if there was a problem, but employees were expected to be on call at all times. -Misleading information given to customers on purpose

2.0
Mar 7, 2017
Recommend
CEO approval
Business Outlook

Pros

+ Small and quaint, boutique- like environment + You get to work alone or with no more than 1-2 other employees (depending upon how large your store is) + If you're looking for a job that is Part- Time where you clock in and clock out, this is the place + Work/ Life balance + Your fellow employees are really nice; there is no cattiness or gossip mill

Cons

Where does one begin? First of all, this is a French company that takes advantage of our unjust minimum wage system within the United States. At my particular location and from what I have heard from other former L'Occitane employees-- they do not hire Full- Time unless you are working at a high volume location (if that). They give you no more than 10- 11hrs minimum or 16-18hrs max a week at the highest. If you know retail, then you know this hiring scheme is done in the U.S. so companies do not have to pay out any benefits to their hard working employees, which is BS. They WILL penalize you by sabotaging hours if you are not able to live up to their standards for sales. Trying to sell 3 small ramekin-sized "anti- aging" face creams at $110 a pop is very difficult to do in an erratic economy, and they are so out of touch with this reality that it is absolutely mind- blowing. Most importantly, they are pawning themselves off as a "natural" and "organic" skin care line, in the height of the natural beauty and food trend at the moment, to which, they are not. This is something that perhaps I have the most problem with working here. I do not feel comfortable LYING to customers about this. Please, please DO YOUR RESEARCH, PEOPLE. There are several videos on Youtube and Google that dispute L'Occitane's claim of being "All Natural". They are getting away with it and it's disgusting. Another thing I have a problem with is the fact that they claim to give a percentage of their money back to these poor, indigenous women of Burkina Faso who source their Shea Butter that they then put into the products of . I can assure you that at $2 billion dollars in profit, their "give back" is not nearly enough. Minor- Mid Level issue: They use a completely OUTDATED POS system. It makes having to do transactions very difficult to make. You can definitely tell where this company chooses to spend money and where they do not.

4.0
Mar 2, 2017

Fun place to work

Recommend
CEO approval
Business Outlook

Pros

It's a lovely and fun environment to work in, and the gratis is always very generous. You become really passionate about the products because you see how so many people love them. Great benefits too, even for part-time!

Cons

I was really lucky to have a great manager, but if you don't have a manager who supports you and your team well, it would be a negative experience because retail can be stressful.

Viewing 769 - 771 of 1,111 Reviews

Glassdoor has 1,991 L'Occitane reviews submitted anonymously by L'Occitane employees. Read employee reviews and ratings on Glassdoor to decide if L'Occitane is right for you.