L'Occitane reviews

I will always look back at my experience with this company as the worst I've ever had. Very unprofessional manager, who got away with everything by sucking up to the area or district manager. If you weren't her pet, then it sucked to be you. Not sure if she's still with the company, but I'm still in awe of how she was able to manage a store, when she was back stabbing and manipulating to her sales associates, with high turn over. No interaction with the stores from corporate. No possibility of promotion, though you were always told maybe. Practically ran one of the stores, as a sales associate, along with training a new manager from a near by store. Used and not appreciated for hard work repeatedly. You were to be alone in the store for hours, with no breaks as well.

I hate to be negative (karma and all) but.... The corporate seemed to be WAY OUT OF TOUCH with the stores. Would never send enough product (sometimes not at all) for campaigns. Always too many corrections (based on previous retail) and discount codes never worked for campaigns. Payroll gets dropped every work period so you have to make constant adjustments. Always looking to save money so what do they do? Spend astronomical amounts of money on events but none on the employees. Review system is set so no one can ever get outstanding. We were even told that no one should ever get high marks (even if they deserved them.) Bonus structure is fairly unobtainable unless you work in a high traffic area. Smaller stores will never get it. Also, one word "Divine" and I don't mean that in a complimentary way. Too much emphasis was placed on selling this product when there were other products that were totally ignored (Angelica). Every time a customer came in we had to demo the Divine line - even if it wasn't suitable for the client. For example: Sales "Bonjour welcome to L'Occitane. So what brings you in today?" Client "A bar of soap" Sales "Great! But let me show you this $107.00 bottle of face cream (slight ad-lib here)" Client "All I want is soap" Sales "No but you MUST try the divine - its fabulous!!" Client "No. I just want soap" Sales "This demo will only take just a second!" Client "No." I hated harassing the clients like this. And again, other skin care was totally ignored even though it was a better match and by the time you are throwing divine down their throat - they didn't want to even look at anything else. Also, too many "one time products". And the next time a client came in we would have to tell them, sorry - that was an LTD.