Kmart reviews

3.5

56% would recommend to a friend

(6,686 total reviews)

Edward S. Lampert

58% approve of CEO

55% positive business outlook

Kmart has an employee rating of 3.5 out of 5 stars, based on 6,686 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Kmart employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

7K reviews
1.0
Jun 24, 2009

Blue Light- (Un)Special

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Very easy to get hired. If you have a pulse and can count to 2, enter the kingdom of hell. IF you can manage to stay on the good side of the Assistants, you may have a breathing chance. And at first you might even enjoy it- until...

Cons

I would need the content of the entire world wide web to describe the pitfalls of this festering hellhole, so I will have to limit it to just a few. 1. Management are incompetent fools who ascended the short ladder of success without ANY professional training. They lack the ability to resolve sensitive issues and act as if they actually arrived at their status by real training, demanding one-way respect. 2. Loss Prevention would rather follow employee's around who may be under suspicion of accidentally taking home an ink pen, than worry about the customers who are enjoying the five finger discount going on in the Electronics dept. After all, those pens add up?! (How many pens does it take to add up to ONE 15" flat-screen tv?) 3. I worked for a spitefull, troublemaking supervisor who was constantly trying to purposely change my off days out of pure spite just because I had different view points with him about religion! He even bragged that he had a "gift" for making the store manager believe him over the lower employee's, that way he could have a free pass to mess with you. Should have sued for hostile work environment? 4. Store manager always validating her lousy assistants over the other employee's. Your word is no good here. Lies are believed before the truth because lies are technicalties used to write you up and lighten up payroll at their convenience. 5. Way too many politics in-bred from ignorance and pre-set mentalities. Very conservative environment- 97% of the employees were pissed when Obama became president. Liberals and free thinkers BEWARE! 6. Quite simply, the store is a run down heap, barely holding together. Pipes break, ceilings leak, customers deficate on the bathroom floors, panels of wet ceiling tile constantly plopping down, 500 year old air conditioning system never works, employee's are rude, short tempered managment with impossible demands, too many long term employees working bankers hours, when more help from them is needed on evenings and weekends - I could literally go on forever.

3.0
Oct 30, 2016
Recommend
CEO approval
Business Outlook

Pros

Great coworkers Good management Fairly easy work Great training Very flexible with scheduling, considering its retail Good retail experience for resume

Cons

Horrible pay - $7.25/hour No raises No room for growth Bad hours at times Dying company, so really cheap budget Customers can get disrespectful (as in any retail place)

2.0
Jun 8, 2011
Recommend
CEO approval
Business Outlook

Pros

A discount card, however, it only works on non-sale items (everything is "on sale"). The only pros are the few dependable co-workers that are part of the solution and not the problem. 45 min beats the usual 30 min.

Cons

The first two should be enough said. I could be here all day... 1. Nothing is ever said about keeping customer satisfaction our top priority. Focus is kept on "statistics" of rewards card sign ups and Credit Card applications, but never anything said about making the customer feeling valued. I had a customer one day that was denied a coupon by a supervisor for using a coupon that was printed out at the POS. The coupon was not supposed to be effective until 4 days later, but upon scanning the coupon a message popped up on the screen letting me know why the coupon wasnt accepted. However, there was a very convenient button for a manager over-ride. Being customer service oriented, I told the customer the details and explained to them it should be OK with an approval. Our supervisor told the customer that the coupon wasn't within the time frame and denied the customer usage of the coupon. In return, the customer left upset with all their items unpaid for. When customer service is as easy as 1-2-3 (typing in a short number) why not just do it? After all, thats the reason why people prefer one store over the next, 2. Register screen locks up when rewards card is scanned, demanding personal information. Any cashiers' duty is to get the customer out the door as soon as possible with complete satisfaction, right? Just recently, the Kmart POS registers have been changed to prevent us from ringing up more items until the customer either provides the cashier with an email address or selects "No" on the pin-pad device once a rewards card is scanned and they haven't provided an email in the past. The biggest problem about this is that if a rewards card is scanned mid transaction the register still gives an audible beep of items being scanned, when before a lack of a beep indicated the screen needed attention. Not fun when you have to re-scan everything. What I don't get is why it doesn't save the scans in memory, until input has been provided on the screen like it used to behave.

Viewing 7 - 9 of 6,686 Reviews

Glassdoor has 7,008 Kmart reviews submitted anonymously by Kmart employees. Read employee reviews and ratings on Glassdoor to decide if Kmart is right for you.