Kmart reviews

3.5

56% would recommend to a friend

(6,687 total reviews)

Edward S. Lampert

58% approve of CEO

55% positive business outlook

Kmart has an employee rating of 3.5 out of 5 stars, based on 6,687 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Kmart employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

7K reviews
3.0
Feb 10, 2012

Getting Worse Every Day

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I like the other associates I work with and select managers who do not treat the rest of us as inferior. I like the fact that I am cross-trained in just about every department and can perform an array of jobs. It keeps things from getting stale.

Cons

No where near enough money for the pressure put on us by management. It is inhumane to threaten the employment of associates if they do not get a 20% enrollment rate with SYWR. Because of this, cashiers are often fired, quit, or no call no show and still on the schedule, making the front end short and putting extra pressure on the service desk and floor associates. What makes me most angry is that I have been with the company for four years and I am making less money than the newest people who have been hired, despite my experience and cross-training. There is an apparent freeze on raises, but I fail to understand why new people get more money in that case.

3.0
Sep 21, 2011
Recommend
CEO approval
Business Outlook

Pros

Management is nice enough, fair. If you show them that you will help them out (short notice call in, stay over), they will give you off season days off that you request. Just don't expect actual holidays. When they have complaints about you, they do not yell. They very delicately let you know what the problem is. Most of the co-workers, especially long term, are very good natured people. They don't fire people for no reason. If you can do the job, show up on time, say the script, follow most of the dress code most of the time and deal politely with customers, and don't steal you are unlikely to be fired. Schedules become very regular during the non-holiday season. You get pretty much what you ask for. Just politely let the scheduler know how they are doing and if there are problems. It's a simple repetitive job. It is very easy once you get the hang of it. Very few surprises other than those from customers. You get employee discount. You know when things go on clearance before anyone else, and can snap up really good deals! It's pretty easy to get a job, especially during the holiday season.

Cons

Pay is low. Benefits are not free for part timers. Most positions are part time. Those that are not burn out fast (service desk). Hours vary with season. Holidays are work days. Don't bother to ask off. Holiday season, expect to work random hours. Close one night, open the next. You are expected to get rewards cards. More is better. If you don't expect flak. You are replaceable, and once you've been there awhile, you train your replacements. Customers can be rude to you, but you must never be rude to them. The training is never ending, and repetitious. The machines don't interface well. They break down. Freeze up. Corporate is often touring, secret shopping, and just looking for a reason to complain about the workers. It's all about numbers and quotas in the end.

Viewing 46 - 48 of 6,687 Reviews

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