Kmart reviews

3.5

56% would recommend to a friend

(6,687 total reviews)

Edward S. Lampert

58% approve of CEO

55% positive business outlook

Kmart has an employee rating of 3.5 out of 5 stars, based on 6,687 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Kmart employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

7K reviews
2.0
Dec 29, 2014
Recommend
CEO approval
Business Outlook

Pros

The only pros about working at this company is it very easy for a teenager to keep a job here and the hours are pretty consistant since they are almost always short staffed. A position in the back or where you do not have to help customers is where you should request to be if you have a low tolerance for people complaining about sale prices and etc.

Cons

There are no raises for cashiers unless you move to customer service, which you DO NOT want to do because the customers are even more nasty to you there. Shop your way rewards will ruin your life and can easily get you fired. Pretty much everything about this job is a con aside from the amount of hours for part time employee and the employee discount.

3.0
Nov 10, 2014
Recommend
CEO approval
Business Outlook

Pros

My coworkers and managers are reasonable and really fun people. We're a team and we're all getting kicked around by corporate together. I can be open with managers about problems, we even have conversations. They do enforce reasonable rules still they aren't just acting like friends or bad managers. They are reasonable people while still being good managers. They generally try to put cashiers/floor workers in places that need the help, so support is there. It's an easy job to get even if it's your first and it's way more fun, interesting, and laid back than the food industry.

Cons

Terrible pay, you will be on minimum wage and will never see a raise. Your first few promotions have no raises either, and the managers hardly make any more. The corporation sucks as well, it's run by Sears. They push the rewards obsessively to the point where our store manager is telling us to sign up customers for email so they can get a rewards account. The rewards lie and mislead customers so the few who use it get angry and refuse to ever shop there again. If a customer has a bad experience I encourage them to complain and boycott Kmart, our stores are closing and the reality is the corporation is terrible with customers and cheap with employees. Low pay is one thing, but Kmart is even cheaper than that. Their computers and their training videos are from the 1980s, I'm not kidding. Every new employee has probably lost the company a few hundred to thousands of dollars in stolen merchandise because there is no training on loss prevention and no training that is relevant to our needs as associates. There have been times when I was written up for things that I didn't know and was never trained on. Furthermore, your first 2 days of work are spent watching hours and hours of completely useless videos that have no relevancy. You would do your job best if you ignored or even did the opposite of what the videos say. Our prices are always off and we constantly call for price checks; the prices and sale signs are confusing and inconsistent. Customers get angry about this often, when I buy an occasional item I always have to ask for a price check. Price checks often take 20 minutes or longer. When regional or out of store managers, aka corporate, come in, they obsess over us doing things in tune with corporate policy, but if we are rejecting corporate policy Kmart should be happy because we're giving better customer service. The regional/corporate managers push us to do things that make customers want to leave the store for good. I try to make the best of the system for customers, and I can only do so much. And our regional managers don't do anything to improve existing problems.

3.0
Oct 28, 2014

Decent part time job

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I liked majority of the people I worked with. They were usually helpful and around my age. Its a good job to first start off with, or if you need a second job.

Cons

They expect you to constantly get new Rewards Card members, even though most customers have them or have been offered them hundreds of times. You also have to get credit cards. A lot of reviews on you are based off of these, so it effects the amount of hours you get. If you are slacking on the numbers they also make you roam the store for the same thing, usually resulting in nothing.

Viewing 34 - 36 of 6,687 Reviews

Glassdoor has 7,009 Kmart reviews submitted anonymously by Kmart employees. Read employee reviews and ratings on Glassdoor to decide if Kmart is right for you.