JetBlue reviews

3.6

65% would recommend to a friend

(3,082 total reviews)
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Joanna Geraghty

67% approve of CEO

42% positive business outlook

JetBlue has an employee rating of 3.6 out of 5 stars, based on 3,082 company reviews on Glassdoor which indicates that most employees have a good working experience there. The JetBlue employee rating is in line with the average (within 1 standard deviation) for employers within the Transporte y logística industry (3.5 stars).

Reviews by job title

3K reviews
5.0
Sep 1, 2008
Recommend
CEO approval
Business Outlook

Pros

I work from home 75% of the time. When weather conditions become bad, we're encouraged to work from home, even if scheduled to work from the center. If the call volume is low, we are offered VTO or Voluntary Time Off, which gives us time off without pay, but the hours we would have worked count toward FMLA. We can trade all or part of our schedules with other people and do not have to have supervisor permission. I fly standby for free on jetblue, my family flies free and I am given two roundtrip buddy passes 4 times a year for friends that allow them to fly anywhere jetBlue flies for under $50 each way. Plus we get standby on around 70 other airlines for as little as $35 each direction and 75% off 2nd day and overnight shipping at FedEx.

Cons

There are very few paid holidays, only 3 a year, and because you are working from home, you do get paid less (less money going into gas or transit). Also, there can be spikes where more workers are needed and overtime is requested. This frequently occurrs on holidays since they are high transportation times. Airlines don't close on holidays so you do have to work them. We are open 24 hrs a day, 7 days a week.

2.0
Feb 10, 2025

Red flags

Recommend
CEO approval
Business Outlook

Pros

- Salary is competitive - if you like travel and aviation, good atmosphere -

Cons

- very entrepreneurial environment - hasn’t been profitable in 6 years - smaller flight network compared to other airlines - work life balance isn’t great; 24/7 hour operation

1.0
Jul 9, 2024
Recommend
CEO approval
Business Outlook

Pros

You get to go to Florida for training.

Cons

You’ll be fired if you’re out sick on approximately three different occasions, regardless of how long you’ve been employed, even with a Doctor’s note. You accrue sick leave, but you can’t use it without penalty. They tell you that you should come in sick and that your job is more important than your health. They make you sign a contract that says you promise to not have any commitments in your life besides JetBlue. They will try to convince you to drop out of college if you’re a student. Don’t buy into it. They won’t let you use your international flight benefits most of the time despite telling you otherwise when you first receive the job, and you won’t have the option to use your domestic flight benefits because you’ll be too busy and will be penalized for taking leave. If you take time off, they’ll automatically suspend access to flight benefits so that you can’t use them. They won’t reinstate benefits sometimes until after you’ve been back for a few weeks. Your raise will be mere pennies for the first several years of your employment. It does not offset the rate of inflation, so the purchasing power of your salary constantly goes down. The pay is only $19 an hour to begin with. If you’re dependent on public transport, they’ll schedule you when it’s not operating and tell you to arrive to work several hours early so that you can board the last subway there before the MBTA system closes for the night. This means you spend around 15 hours a day working, commuting, and waiting onsite, but you’re only paid for 8 of those hours. The training is brutal. You have to learn life saving information in the span of less than a month. They’re putting a ton of lives at risk by overworking their employees and forcing them to learn this crucial information without providing sufficient time to learn it. You have to learn how to do pretty much every job in the airport. You WILL have to throw 50 pound suitcases for three hours at a time with no breaks. It’s brutal, backbreaking work and is not disability friendly. I came home every day in so much pain. The managers have no idea who you are and are often in the back playing games on their phone while you break your back. The gesture that JetBlue requires you to do instead of point (because pointing is too “aggressive,” they claim) is a racist salute from Germany, if you know what I mean. This is genuinely the worst place I’ve ever worked. It was extremely dystopian. I witnessed so many illegal practices that they’re somehow getting away with. They control everything about you, including the color of your underwear. I’m 99% sure that there’s a camera in the break room mirror. This company has lost money pretty much every year since the pandemic, and they’re treating workers horribly in an attempt to cut costs.

Viewing 163 - 165 of 3,082 Reviews

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