Jet reviews

One word: Walmart. The acquisition was official in October 2016 and everything went downhill from there. 2017 was a trying year for everybody. Jet tries their hardest to be what makes them great but Walmart doesn’t allow them to fully be Jet. The core values are Trust, Transparency and Fairness. Jet tries their hardest to live by those values but a lot of times, they just can’t. Employees blame Jet but it’s really Walmart driving that. Sad to watch but that’s what happens when a Fortune 1 company like Walmart acquires a company like Jet. Hopefully they realize what they’re doing to Jet because Jet truly is amazing, when Walmart isn’t involved. The purple lobby wall was being touched up once and someone walked by and said, “I thought they were painting that wall blue and yellow for a second.” Walmart’s favorite saying is “This is the way it’s been for 10 years.” They are so stuck in their ways that it makes working with them purely irritating. They never entertain any idea of changing something. With every job, frustrations happen so you need to identify who you can trust and stick to that group exclusively for any type of venting. There’s people there that will turn around and tell someone in leadership what was said which makes you look bad. VERY political workplace. Seems like the systems are always having some sort of trouble, especially the phone software called inContact. Jet is one of their biggest accounts but there is always some sort of issue happening. All the other systems are created by in-house engineers and they seem to be having troubles a lot too. Going off of that, the manager turnover rate the last two years is up close to 50%. Managers. Not supervisors. Managers. That rate is including those who quit, were fired or just simply pushed out. There also have been supervisors that were offered a very large sum of money to leave the company. Benefits used to be great but they have changed twice in the last two years because of Walmart. The benefits are terrible now. Don’t expect to have a copay with these benefits. Doesn’t exist. I had a great experience and learned so much while working at Jet. My resume was strengthened and I learned how to be a professional. I wouldn’t take any of my experiences back. #workpurple

Jet used to be a wonderful company with an incredible vision who had two great men running the Salt Lake team. Now the Salt Lake team is ran by people who only have an interest in stuffing their pockets and trying to get away with shady business practices. Great managers and Supervisors are constantly threatened they will lose their jobs for reasons that are unethical. When said managers and supervisor finally have had enough the message to the floor is they "resigned". Don't bother going to HR. Everyone on the team was "hand picked" and came with a specialty in managing by creating fear and forcing people out. There have been countless wrongful terminations and cases resulting in the Labor Commission getting involved. Retaliation is constant and nothing is ever confidential. The Jet team is a dying breed. We now have more agents taking calls for Walmart.com in the building than we do actual Jet agents and no plans to increase Or promote anything on the Jet side. A large group of folks just came out from Walmart's call center in Houston to help train Jet teams how to take Walmart escalations. Little do those poor Houston folks know the plan is to close their call center leaving all those people unemployed. The list goes on..