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      Jet

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      Jet reviews

      3.7

      63% would recommend to a friend

      (482 total reviews)
      avatar

      Marc Lore

      73% approve of CEO

      56% positive business outlook

      Ratings by category

      3.8

      Culture & values

      3.7

      Work/Life balance

      3.7

      Career opportunities

      3.6

      Diversity & inclusion

      3.6

      Compensation and benefits

      3.2

      Senior management

      Jet has an employee rating of 3.7 out of 5 stars, based on 482 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Jet employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

      Ratings by demographic groups

      Reviews by job title

      482 reviews
      2.0
      Apr 5, 2016

      Cool/Hip vs Microsoft ?

      Engineering
      Recommend
      CEO approval
      Business Outlook

      Pros

      All the perks and benefits you wouldn't expect from a startup - are there. The nap room, the pullup/pushup workout gadget, the pingpong room, the pool table, the booze, not to mention they surely know how to throw a party with freshly rolled cigars and written poems. And the office is AMAZINGLY beautiful with best view anywhere can offer. Flexible working hours and WFH is generally acceptable. Lots of creative and best minds in the technology industry fostering a great engineering atmosphere.

      Cons

      Just like big-corporations or banking, you don't get to choose the platform, architecture, or even the tools for the job. Sticking with Microsoft means you only get 2nd grade engineers, unless they are Microsoft-married engineers themselves, which is fine but you lack choices, and the creative technology community prefers open source any day over Microsoft for agility and self-reliance. Also in the spirit of being a start-up, try not to have so many meetings - that kills the startup scrappy energetic vibe pretty quickly. Don't go from hip/cool to big-co/unimaginative in a split second please.

      avatar
      Jet Response
      10y
      Glad to hear you like our perks. But as you know, perks don't mean anything without career satisfaction. We are proud to be on the cutting edge of Microsoft's latest technology, but hope our engineers feel empowered to choose the best tool for the job, we encourage creativity and don't want to slow anything down. Sorry that you felt that way. PS agree with you on the meetings, we just killed our weekly sprints for that reason exactly. Best of luck in your next adventure. - Mike H. CTO
      1.0
      Apr 2, 2016

      So much potential

      Agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      They pay a reasonable wage for a call center. Provide snacks in the break room and a reasonably clean working inviroment

      Cons

      Leadership is clicky very highschool.If they like you you excell if not your in the struggle to be a cool kid. No emotional intelligence amongst sups or management.We know what it costs to keep a member whats it cost to train and retain an agent. They seam to be disposable.

      avatar
      Jet Response
      10y
      Teenage drama is not what we are going for; so sorry this has been your experience. Our call center is our front lines to our customers, and it's top priority that our associates are satisfied and feel empowered to make change if they see things that aren't working. Please reach out if you want to discuss more and see how we can make positive change happen. - Doug D. VP Member Services
      1.0
      Mar 29, 2016

      So much favoritism!!!

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The actual core values of what Jet is all about is great! Being Fair and Transparent and being open to one another is awesome. The free food, swag and raffles are great as well. Marc Lore was really cool. The pay is good for a call center

      Cons

      The core values are not implemented as stated during training. A lot of people will throw you under the bus instead of helping out. The environment has a high school vibe, it is very cliquey which can make for an uncomfortable work environment. I notice a lot of favoritism within management. Some people will slide under the radar while others will get fired for small reasons and barely even get a warning. Again not a lot of room for growth unless your someones buddy. A lot of fake people.

      avatar
      Jet Response
      10y
      Thanks for giving us your feedback. Happy there are some good pros on your list, but it's unfortunate to hear the vibe isn't feeling right. Our core values are extremely important to us, and we strive to embed them in our every-day decision making. If you have other questions or concerns about management and current decisions, we hope you feel comfortable discussing it more with us. Feel free to reach out to the Talent (HR) team or me. - Doug D, VP, Member Services
      Viewing 460 - 462 of 482 Reviews
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      Glassdoor has 547 Jet reviews submitted anonymously by Jet employees. Read employee reviews and ratings on Glassdoor to decide if Jet is right for you.