Jet reviews

A lot of lies, favoritism, and exaggerations about your personal future at Jet. The tools and processes will make your job difficult. Reading the reviews here from engineers makes sense. Jet does not invest in what matters, they put bandaid fixes on everything including the tools we use. So in the beginning leaders would tell you anything you wanted to hear just to get bodies into desks. Then when they over staff, suddenly there are no growth opportunities. Upper management has absolutely no idea what specialty teams do (which they constantly admit) and in tune specialty teams are undervalued, underpaid, and unappreciated for all their hard work. We've got teams of brilliant agents that (technically) have analyst roles and responsibilities but are viewed as a customer service employee and nothing else. When we try and push for more pay or roles in the company we get shut down. Literally told that we should be greatful for what we get at a call center level (because again that is all they think we do). Also to add that Jet no longer wishes to promote people. Doesn't matter how bad a team needs leadership, promotions are a last resort. If they need leaders they would rather an outside hire than utilize the great talent they overlook. I've seen highly rated leaders ( rated by the top managers of the location) leave the company because of a lack of appreciation. SLC management encourages you to leave at any mention of wanting a raise. The turn over rate for leadership is ridiculous. Truthfully if you want a call center customer service job, it doesn't get better than Jet. They pay better than any call center I know of. But if want a career, growth/leadship opportunities Jet does not value your skills.

Quick to let people go from employment because of a disagreement with a team lead or manager - at least in NJ. They are also quick to release from employment when bringing up ideas that management doesn't agree with. Management makes offers and promises they don't deliver on. Management needs to practice the core values of "Trust, Transparency and Fairness", not just say them.