Jet reviews

3.7

63% would recommend to a friend

(482 total reviews)
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Marc Lore

73% approve of CEO

56% positive business outlook

Jet has an employee rating of 3.7 out of 5 stars, based on 482 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Jet employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

482 reviews
1.0
Oct 4, 2018

Jet AWAY from here

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Will hire anybody with a pulse

Cons

Week management, friends promoted over more qualified people. people in management constantly stating I'm new I don't know. Look down on employees when they ask questions. Place more value on the Temp employees than those who work for Jet

2.0
Sep 7, 2016
Recommend
CEO approval
Business Outlook

Pros

Its a nice work environment, friendly people.

Cons

One factor as well, sickness is unexpected, and not planned. So if you broke your leg, be prepared to use all your PTO days for the time off you need because Jet.com will not accept a Dr.'s note at all. I have asthma, and I couldnt sleep at night because I had a hard time breathing. I had to go to the instacare the first day, and got a Dr. note. The second day, my asthma was still so bad that I couldnt even walk without taking short breathes, and my inhaler wasnt doing anything so I had to go to the ER. I also got a Dr.'s note from them. So I emailed HR, letting them know the reasons I was gone for those two days. The manager and my supervisor called me about termination, and I told them thats not possible because I couldnt come into work and I was in the ER. I told them I emailed and left HR a voicemail and they never got back to me, UNTIL i told the manager that and he said he would follow up with me after speaking with them. Basically what HR told me is that you literally have to have to have a sickness where its contagious in order to get those days excused. Asthma is obviously not contagious, but it sounds like I would still have to go into work while im suffering, I could have had an asthma attack, could've possibly died, or passed out on THEIR watch in order to get those days off. Which is completely UNACCEPTABLE. I will not tolerate this type of behavior with the management and HR. Also, dont look forward to a pay raise. I was working with the company before they launched to the public, and I was in member services for 4 months until I was asked to move to the tactical operations department. As months flew by being in tac ops, we were taking on more responsibilities and everytime i asked for a raise for the work we did, it was being "worked on." I also hit my one year mark there at Jet, and they STILL never gave me a raise. Come to find out that they were easily hiring MS agents at a higher pay rate than I was at, and everytime I asked for a raise its always being brushed off. It made me upset to know that MS agents were getting raises and new hires are easily starting off more than I am, but when I ask, im always told "its being looked into." I talked to HR, who told me it was up to management, so when I talked to management, they said it was up to HR. Sounds like we dont know who the raise is being determined by. They will also not give you feedback, I was denied team lead twice, but it was easy for them to hire on leads that worked there less than 4 months because they have "good relationships" with the managers, and thats only what the managers see, they dont even look at their work reports.

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Jet Response
9y
It's great to hear that you found the work environment friendly and comfortable, that’s what we are aiming for. I really appreciate the time that you put into leaving the feedback that you have, we make some of our biggest changes off of the feedback we get from employees, including right here on Glassdoor. We are excited to roll out our compensation program for our employee's which offers great room for growth and pay increases. You have brought a lot of great information forward and I can assure you that we will be looking into the issues that you were seeing. I would like to encourage you to share any direct feedback with myself as well. - Maggie K., Director of Talent Operations
1.0
May 8, 2016
Recommend
CEO approval
Business Outlook

Pros

This company has grown so much, so fast. It's fast paced, the work can be really rewarding when talking to happy people. It's close to home and the new building is even closer.

Cons

Management. Unqualified people are promoted all the time and are NOT held to the same standard as the underlings. Work can be very monotonous and very high stress. Systems are shotty and often times completely inadequate. When I hired on, I was promised positive work environment and opportunities to promote. There is very little recognition in the way of praise. After having what seemed like very good interviews with various departments for other opportunities, I was given zero feedback, and not so much as a thanks, but no thanks. The attendance policy is totally a mess. Good people being let go for horribly wrong reasons and everyone fears losing their job. One of the directors daughters is high on the promotion list and gets handed opportunities left and right. The morale is very negative and only getting worse. Jet might be growing as a business, exponentially, but they are doing nothing to improve the work place for their good employees.

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Jet Response
10y
Start-up life can be a bit of a roller coaster that's for sure. Sorry to hear that the ride isn't going as well as you expected. We agree that we can continue to get better. Our employee engagement is our highest priority, and transparency is at the foundation of that priority. If you think something isn't working the way you think it should, please share that feedback with your supervisor, or anyone on the leadership team. Hope you are engaged enough to speak up and create change because without you, there is no Jet. Thank you for the feedback - Maggie K, Director Talent Business Partners.
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Glassdoor has 547 Jet reviews submitted anonymously by Jet employees. Read employee reviews and ratings on Glassdoor to decide if Jet is right for you.