-Prospects haven't heard of us and current customers tolerate us. Brand awareness needs to be improved. It's very common to call into net new prospects who are familiar with Oracle, Netsuite, SAP, Salesforce, Workday, Sage, etc. but have absolutely no idea who Infor is. When up/cross-selling to the install base, BDR's are completely oblivious to implementation/upgrade/maintenance/support challenges current customers are facing, which diminishes our impact/confidence and just further frustrates the customer with whatever they're facing.
-Training and initial on-boarding is minimal. Although the mentorship program is a great idea, it's too heavily focused on the art of selling and not enough on Infor products and the competitive landscape (which I believe is especially important since Infor has a seemingly endless product portfolio). I've lost potential deals over the phone with prospects who were initially interested and then were turned off when BDR's were unable to answer relatively rudimentary technical questions.
-Bureaucracy is rampant. Addressing some relatively simple issues can take weeks/months and cross dozens of desks. Departments don't always talk nicely to each other.
-Infor Partner Network is hit or miss regarding quality of closing deals and willingness to work with BDR's. (By comparison, Infor Sales Teams are generally filled with top-notch professionals)
-Perks are slowly disappearing while expectations are creeping up. Working 4 days a week, partial telecommuting, and dedicated individual professional development time (ability to self educate on products, competitors, etc.) are gone/significantly reduced while quotas grow and compensation remains the same.
-Competitors generally pay more for similar BDR & Inside Sales roles.
-Certain roles/departments don't seem to take BDR's seriously since most of us are younger/not as professionally experienced, even though we work hard to generate revenue and are eager to learn.
