Does IHG Hotels and Resorts pay their employees well?

According to anonymously submitted Glassdoor reviews, IHG Hotels and Resorts employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at IHG Hotels and Resorts. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at IHG Hotels and Resorts?

71% of IHG Hotels and Resorts employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated IHG Hotels and Resorts 3.7 out of 5 for work life balance, 3.7 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at IHG Hotels and Resorts?

Front Desk Agent (122) , Manager (100) , Front Desk Receptionist (84) , Sales Manager (65) , General Manager (61) , Specialist (49) , Reservations Agent (47) , Customer Service Representative (42) , Director (42) , Receptionist (42) , Front Office Manager (41) , Server/Waiter (38) , Guest Service Agent (37) , Analyst (34) , Bartender (33)

What are the pros of working at IHG Hotels and Resorts according to real employee reviews?

"The 401k and other benefits were good." ((in 316 reviews)); "Great people and that is what makes ihg great" ((in 255 reviews)); "Work life balance is good" ((in 176 reviews)); "Great teams looking to improve IHG hotel experiences worldwide" ((in 86 reviews)); "Most of the other employees are friendly and willing to help." ((in 85 reviews))

What are the cons of working at IHG Hotels and Resorts according to real employee reviews?

"Poor management and under stress most days" ((in 219 reviews)); "No extra and low salary" ((in 181 reviews)); "1) Low pay rate compared to the industry standards in my area (for my specific property)." ((in 148 reviews)); "Long hours when season is busy but when business is slow you're definitely not getting any at all." ((in 106 reviews)); "managers have a problem with be called on the weekends to help solve guests issues." ((in 75 reviews))

What are employees saying about IHG Hotels and Resorts layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about IHG Hotels and Resorts layoffs and their outlook for job security at IHG Hotels and Resorts in 2026.

What are the top reviewed IHG Hotels and Resorts locations?

Buenos Aires , Mendoza , Córdoba , Mar del Plata , Villa Gesell , Rosario , Catamarca , Federal , San Carlos de Bariloche , San Luis , Santiago del Estero , Neuquén

IHG Hotels and Resorts reviews

3.9

71% would recommend to a friend

(4,853 total reviews)

Elie Maalouf

78% approve of CEO

64% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

IHG Hotels and Resorts has an employee rating of 3.9 out of 5 stars, based on 4,853 company reviews on Glassdoor which indicates that most employees have a good working experience there. The IHG Hotels and Resorts employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.6 stars).

Reviews by job title

5K reviews

3.0

Jun 2, 2026

Easy job with good benefits, but lacks support

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Easy job and good benefits

Cons

Not supportive and very hierarchical. If youre having issues with someone they dont care.

4.0

Jun 1, 2026

Warm culture and supportive manager, but diversity lacks

Imo

Recommend

CEO approval

Business Outlook

Pros

warm aesthetics. free breakfast. line manager is a trooper. Mentorship programme

Cons

No feedback loop. diversity can be better

5.0

May 29, 2026

Supportive colleagues and great learning, but balance is tough

Assistant manager

Recommend

CEO approval

Business Outlook

Pros

Strong learning environment, supportive colleagues, exposure to high operational standards, and good opportunities to develop leadership and problem-solving skills in a fast-paced hospitality environment

Cons

Work-life balance can be challenging during peak periods, decision-making processes may sometimes be slow, and career progression opportunities are not always clearly communicated.

Viewing 10 - 12 of 4,853 Reviews

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Jobs at IHG Hotels and Resorts

Hotel Front Desk Agent

Hotel Guest Service Agent

Hotel Front Desk Agent/Night Auditor

Hotel Front Desk Night Auditor