IGT Computer Support Analyst reviews

3.6

98% would recommend to a friend

(36 total reviews)

Nick Khin

Not enough data to show CEO approval

52% positive business outlook

Computer Support Analyst employees have rated IGT with 3.6 out of 5 stars, based on 36 company reviews on Glassdoor. This indicates that most Computer Support Analyst professionals have a good working experience there. IGT is rated in line with the average (within 1 standard deviation) by Computer Support Analyst professionals compared to other employers within the Artes y entretenimiento industry (3.9 stars).

Reviews by job title

36 reviews
2.0
Jul 25, 2019
Recommend
CEO approval
Business Outlook

Pros

For the most part you can just come in, do your job, and go home. Lots of exposure to Linux systems as well as Windows, learn how databases and servers work to deliver gambling games to the public. Potential to get hired directly with state lottery. If you like long shifts in order to get longer weekends (11 hour shifts, 3+ days off a week) then this is a good schedule.

Cons

CEO makes 12 million a year, thats 3x more than any other CEO in this industry, yet IGT can't even afford to buy comfortable chairs for our 11 hour shifts. Chairs are broken and in some cases able to cause injury. Sometimes food is brought in (rarely) but compare that to Facebook or Google (who gives out 3 meals a day). Management will lie to you (not keeping promises made) and emails are easily ignored/unaddressed. They are generally subpar when it comes to feedback and overall quality. Every IGT cuts costs and of course non-management are the first ones to suffer. No stock options, no holiday parties, low matching contribution to 401k, and definitely no holiday bonuses. You get vacation time, but it ends up being negated because you have to cover for other employees when they go on vacation. Mandatory OT is assigned if nobody offers to cover.

1.0
Nov 9, 2018
Recommend
CEO approval
Business Outlook

Pros

Work/life balance - if you get the right schedule. Easy easy job

Cons

Management seems scatter-brained most of the time. Building and equipment is EXTREMELY old and they have no plans of updating or upgrading. It's a dead end job with no upward mobility. If they lose a contract you lose your job.

2.0
Oct 11, 2017
Recommend
CEO approval
Business Outlook

Pros

If you are young and want to learn IT and various other skills then it might be worth it to deal with all of the cons associated with this position, everyone else should move on and find other things to do with your life.

Cons

Tedious background checks to start with. Long time poor management (recent upper management firings for favoritism non-withstanding) lead to depressed morale, envy, and anger. Pay is low until you can make the right impressions or play the game well enough to move up and hopefully out to another department.

Viewing 28 - 30 of 36 Reviews

Glassdoor has 2,281 IGT reviews submitted anonymously by IGT employees. Read employee reviews and ratings on Glassdoor to decide if IGT is right for you.