ICON reviews

3.5

63% would recommend to a friend

(5,268 total reviews)
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Barry Balfe

51% approve of CEO

50% positive business outlook

ICON has an employee rating of 3.5 out of 5 stars, based on 5,268 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ICON employee rating is in line with the average (within 1 standard deviation) for employers within the Farmacéutica y biotecnología industry (3.5 stars).

Reviews by job title

5K reviews
2.0
Aug 8, 2016

From a Trusted Quality Provider to a Discount Clearing House

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-Good PTO allocation -Generous 401k matching contributions

Cons

-Massive shift of resources from US to India -Culture of pushing quantity over quality which creates more work in the end tracking down errors and correcting them -High turnover - Retention of valuable, experienced employees is not a company priority -Focus on acquisition of companies without a proper integration plan -Metrics as Law - easily taken out of context as a means to deny employees a cost-of-living raise -Due to the inability to hire replacements in the US, low-performers have their workloads continually lightened while the high-performers are forced shoulder the burden. This demoralizes the highest performers as they continually take on what the others couldn't handle, all the while feeling as if their hard work is not acknowledged, appreciated nor rewarded

1.0
Sep 19, 2022
Recommend
CEO approval
Business Outlook

Pros

Could be fast at promoting you into the CRA role from another role.

Cons

No work life balance at all, overwhelming work load, culture of pointing fingers, value quantity over quality, management do not listen to employees, all they care about is you completing your days on site and having the system and reports updated on a daily with no consideration of your days on site being overwhelming. Would not care if you told them you were in an ER. I told my manager once that I was going to be out of office because I was not caught a virus as she was trying to set up a meeting and her answer sick or not we must have the meeting. Didn’t even care to understand the extend of my illness, which sums up the culture here. Very limited contact with your manager but they only appear to blame you for this or that. Study team fast to escalate to managers even before communicating which you which creates a culture of gossip where you can’t trust anyone. Yearly bonus is also based on how many extra on-site visits you do versus how good you are at what you do so with 8 days on site required, you’ll pretty much only have bonus if you live on the road travelling to sites which comes back to the no work-life balance culture here. There’s no consideration for the fact that we have families and life outside of work.

2.0
Oct 3, 2018
Recommend
CEO approval
Business Outlook

Pros

Some WFH flexibility; Slight schedule flexibility; Interesting material

Cons

Inconsistent manager feedback; No transparency from management; Very little upward mobility; Ever increasing workload without compensation increase beyond COL increases yearly; Inconsistent policies implementation; Management does not like to provide positive feedback (it is an unofficial policy of theirs); WFH flexibility can be taken away at anytime, though management works from home so much that they lost their office in the building

Viewing 43 - 45 of 5,268 Reviews

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