ICON reviews

3.5

63% would recommend to a friend

(5,268 total reviews)
avatar

Barry Balfe

51% approve of CEO

50% positive business outlook

ICON has an employee rating of 3.5 out of 5 stars, based on 5,268 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ICON employee rating is in line with the average (within 1 standard deviation) for employers within the Farmacéutica y biotecnología industry (3.5 stars).

Reviews by job title

5K reviews
2.0
Jun 9, 2016

Good place to start career, then leave

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-Principals really care about their employees and work hard to create a good work environment. -The work is fast-paced and interesting. You have the opportunity to get experience in a range of projects and therapeutic areas. -Great colleagues who work hard to produce quality deliverables. -Flexible schedules and ability to work from home. -Promotions come quickly but for reasons that are cons, in both senses of the word.

Cons

-ICON's big solution to its problems is to restructure top level management constantly, leading to a rotating cast of global heads and VPs who don't stay in positions long enough to accomplish anything substantial or follow through on commitments. -Pay is well below market and ICON has avoided benchmarking its employees' salaries for years, yet constantly maintains they care about retention. -Turnover is astronomical, resulting in a situation where current employees are constantly getting more work dumped on them from colleagues who have quit. -Performance reviews center on unattainable metrics and scores are compressed into a limited range in order to justify laughably small (i.e. below inflation) annual raises and bonuses. - Promotion-based salary increases are small and, by internal rules, make the promoted employee ineligible for any other raises during the next 6 months. Managers appear to time promotions to take advantage of this loophole to deny annual and department-wide raises.

1.0
Feb 23, 2015

Avoid.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Management: Some of the managers there really have their heads screwed on and know how to rally the troops. Please continue to stay connected and supportive of the ground staff -that is what gets results. How they manage to navigate the bureaucratic mess, power trips and some of their uncooperative colleagues is beyond me. Culture: Most people working there have an open, relaxed and friendly attitude which makes the rest slightly more bearable. There were plenty of fun nights out and office events organized through a fantastic sports and social committee. Benefits: The health insurance is second to none and a fantastic perk. Parental leave. Sessions with a nearby personal trainer that you can take during office hours. Flexitime and the option to work from home (for some).

Cons

Management: Micromanagement. A smile, chat or quiet laugh is perceived (by some) as laziness and lack of focus. A segregated, overly competitive attitude is promoted with employees pitted against each other rather than reaching for the common goal. In my experience, any efforts toward team building were purely superficial. Constant schedule changes and team rotations, the 'rules' seemed to change every other day. There was a new process rolled out or altered every few weeks and none were properly enforced, they all failed to address serious long-term issues. Some manage to do very little apart from furiously typing unnecessary emails, reminding you of their seniority by constant check ups and subjective revisions. Stifle new ideas while taking credit for the ones that manage to slip through. Culture: The level of petty office politics, favouritism and nepotism involved in working there. Under qualified, under experienced employees are promoted ahead of more suitable candidates through personal connections. There is a very high turnover of staff with most employees moving on after a maximum of 2 years. Those experienced and valuable members of staff that leave were not replaced and it was up to the rest to pick up the slack. A scary percentage of staff had lost all desire to excel because the system that has been set up makes it so there is no benefit to standing out or going the extra mile. There were no positions to move into and a very meagre bonus once a year if you were lucky. The production staff, particularly creatives, were treated like servants. Some roles do not know if their position will be made obsolete from one week to the next. Facilities: Dirty office and break rooms. Bins overflowing each day, filthy eating utensils. Regularly a strong smell coming from the bathrooms that would quite literally take your breath away. There were only enough parking spaces for about two thirds of the staff which caused mayhem every morning. Be prepared to scale a ditch or climb over a wall as you move between meetings… Technology: Out-dated systems and technology. Vast majority of staff who require decent computers are using something circa 1995. Lacking the basic, industry standard software. Salaries Far too low, once people gain or top-up their experience they move on. When offering you a position they will seriously low-ball you...hold out for more because the raises do not happen.

2.0
Feb 26, 2025

Extremely Disappointed

Recommend
CEO approval
Business Outlook

Pros

Great team, good workload (FSP)

Cons

I am extremely disappointed in the fact that promotions and raises have been put on hold while the CEO sounds ready to put responsibility on everyone else to fix his crisis. The expectations and risk being asked of employees without the c-suite taking any obvious current consequences is sickening.

Viewing 46 - 48 of 5,268 Reviews

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