IBM reviews

3.9

78% would recommend to a friend

(107,304 total reviews)
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Arvind Krishna

77% approve of CEO

68% positive business outlook

IBM has an employee rating of 3.9 out of 5 stars, based on 107,304 company reviews on Glassdoor which indicates that most employees have a good working experience there. The IBM employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

107K reviews
2.0
Feb 8, 2009
Recommend
CEO approval
Business Outlook

Pros

None that I could possibly think of.

Cons

No appreciation of the workforce by management. They work you and make the your job extreamly difficult to do. Then you can be in a resource action. This seemed to be especially true when an individual is brought in from an outsourcing action I was lucky enough ( or appreciated enough) by the customer to be offered a job when the IBM contract expired.

2.0
Feb 8, 2009
Recommend
CEO approval
Business Outlook

Pros

Technical and Sales colleagues are some of the best around, and generally make up for insufficiently skilled managers and laborious internal processes. IBM also has some really good technology, which it does make investment in.

Cons

Obsession with internal processes that stifle the ability to get the job done and which means the service to client is reduced. Too many middle managers who add little or no value and are only interested in how they appear up the chain, rather than helping to enable people and performance below them.

2.0
Feb 8, 2009
Recommend
CEO approval
Business Outlook

Pros

IBM has a great deal of bright, talented, dedicated, hard-working people -- and there's a lot to learn at a company of this size. I used to be able to also say there are many opportunities in a company of this size, since if you didn't like your first job, you could always apply for a position in another area / division. Today, however, with nearly quarterly downsizings / job outsourcings going on, when you do look for a new job within IBM you're often competing with hundreds to thousands of others who were just advised they're on the way out the door and have only 30 days to find a new job in IBM. As a result, over the past 8 years or so, mobility within the company has been very limited. -- as has upward mobility due to IBM's laser focus on reducing SG&A (sales, general and administrative = headcount) expenses quarter to quarter.

Cons

Employee morale is poor, and workloads are unreasonable (with many working 60+ hours per week in salaried positions) due to IBM's laying off so many American workers in 2009 (in spite of reporting record earnings for 2008). IBM's performance appraisal and rating system, called the Personal Business Commitments (PBCs) system, is a flawed system which forces managers (I know, I was a manager myself for 10 years) to "skew" the ratings to match a normal, "bell shaped" curve distribution. For all but the few fortunate workers who are able to secure a top rating, the system is demoralizing, and is seen as an unfair way of keeping pay increases and bonuses low.

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