Does Holland America Line pay their employees well?

According to anonymously submitted Glassdoor reviews, Holland America Line employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at Holland America Line. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at Holland America Line?

49% of Holland America Line employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Holland America Line 3.2 out of 5 for work life balance, 3.2 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Holland America Line?

Personal Cruise Consultant (26) , Manager (16) , Reservations Agent (13) , Director (10) , Photographer (9) , Project Manager (9) , Server/Waiter (9) , Musician (8) , Sales (7) , Assistant Shore Excursions Manager (6) , Customer Service Representative (6) , Guest Services (6) , Human Resources Manager (6) , Intern (6) , International Concierge (6)

What are the pros of working at Holland America Line according to real employee reviews?

"good benefit including free cruises and friends and family discount." ((in 60 reviews)); "Some great people on staff who understand the team concept and care about their human resources." ((in 45 reviews)); "Work from home, reward cruise after 1 year" ((in 29 reviews)); "Great workplace and team." ((in 15 reviews)); "Good training" ((in 12 reviews))

What are employees saying about Holland America Line layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Holland America Line layoffs and their outlook for job security at Holland America Line in 2026.

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Holland America Line

Holland America Line reviews

3.4

49% would recommend to a friend

(646 total reviews)

Beth Bodensteiner

74% approve of CEO

54% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.2

Culture & values

3.2

Work/Life balance

3.1

Compensation and benefits

3.0

Career opportunities

2.9

Senior management

Holland America Line has an employee rating of 3.4 out of 5 stars, based on 646 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Holland America Line employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

646 reviews

3.0

Jul 8, 2025

Great Job,,,, until it wasn't

Outbound personal cruise consultant

Recommend

CEO approval

Business Outlook

Pros

Great company to work for Good training

Cons

Sales goal expectations have gotten out of control. Some GREAT agents who cared a lot for their valued guests (and visa versa) just get fired for no reason if sales goals are not met. No chance to move to another role, just fired after 3 years of service with zero issues.

1.0

Jul 1, 2025

Be aware of unstructured management

Reservation sales agent

Recommend

CEO approval

Business Outlook

Pros

The cruise industry is interesting!

Cons

Employees get fired over rules that do not excise until the employee is fired, or threatened to be fired for things that are not in training.

3.0

Jun 18, 2025

Good company, not enough officers

3rd officer

Recommend

CEO approval

Business Outlook

Pros

Destinations are good and ships are well maintained.

Cons

Not enough deck officers for the workload and low salary for European officers.

Viewing 25 - 27 of 646 Reviews

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Jobs at Holland America Line

Guest Relations Representative

On Stage Alaska Presenters

Associate Data Scientist

Assistant Ship Superintendent

Assistant Manager, Shore Excursion Operations

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Holland America Line

Holland America Line reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great Job,,,, until it wasn't

Be aware of unstructured management

Good company, not enough officers

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