Does Holland America Line pay their employees well?

According to anonymously submitted Glassdoor reviews, Holland America Line employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at Holland America Line. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at Holland America Line?

49% of Holland America Line employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Holland America Line 3.2 out of 5 for work life balance, 3.2 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Holland America Line?

Personal Cruise Consultant (27) , Manager (16) , Reservations Agent (13) , Director (10) , Photographer (9) , Project Manager (9) , Server/Waiter (9) , Musician (8) , Sales (7) , Assistant Shore Excursions Manager (6) , Customer Service Representative (6) , Guest Services (6) , Human Resources Manager (6) , Intern (6) , International Concierge (6)

What are the pros of working at Holland America Line according to real employee reviews?

"Great benefits and working life" ((in 55 reviews)); "Some great people on staff who understand the team concept and care about their human resources." ((in 46 reviews)); "Consistent schedule and work from home" ((in 30 reviews)); "Had plenty of hours and had some great coworkers." ((in 16 reviews)); "Good training" ((in 13 reviews))

What are the cons of working at Holland America Line according to real employee reviews?

"poor management" ((in 54 reviews)); "Low pay and too many cliques" ((in 45 reviews)); "Long hours and flight standard low" ((in 29 reviews)); "Low salary compared to other competitors" ((in 27 reviews)); "Upper management is good but can be hard to get answers from the heads of entertainment." ((in 14 reviews))

What are employees saying about Holland America Line layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Holland America Line layoffs and their outlook for job security at Holland America Line in 2026.

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Holland America Line

Holland America Line reviews

3.4

49% would recommend to a friend

(647 total reviews)

Beth Bodensteiner

74% approve of CEO

54% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.2

Culture & values

3.2

Work/Life balance

3.1

Compensation and benefits

3.0

Career opportunities

2.9

Senior management

Holland America Line has an employee rating of 3.4 out of 5 stars, based on 647 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Holland America Line employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

647 reviews

5.0

Nov 2, 2020

Amazing Company

General reservations

Recommend

CEO approval

Business Outlook

Pros

work life balance, pay was reasonable for a call center job, no pressure to sale to keep your job, management engagement was fantastic, honestly in my 10 year call center experience this was the best job due to the environment management made for the employees and the guests that called to receive assistance

Cons

I do not have any Cons. I was laid off due to COVID19 shut downs. I was heart broken bc I loved the job. If given the chance to go back to work for them, I would without question.

3.0

May 17, 2020

Sales

Personal cruise consultant

Recommend

CEO approval

Business Outlook

Pros

Monday to Friday’s only no weekends Salary+ unlimited commission

Cons

Coronavirus destroyed job security and created massive layoffs

2.0

Mar 12, 2020

Poor Experience

Coordinator

Recommend

CEO approval

Business Outlook

Pros

Beautiful office with view of the puget sound and downtown Seattle.

Cons

Trouble holding onto and recruiting younger talent. Management isn't the best.

Viewing 106 - 108 of 647 Reviews

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Jobs at Holland America Line

Resolution Specialist - REMOTE - US

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Manager, AI Operations

Email Marketing Specialist

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